Axessorize review for B: Wholesale Customer Accounts
March 17, 2023
Firstly, the customer service and responsiveness of the BSS team is outstanding. Emma was very helpful in answering all my questions and committed to helping me achieve the outcome I desired. I needed a little help implementing some code and styling and each request was met willingly and quickly. Special mention to Nguyen Ngoc Hai who assisted with the coding requests. There was initially a coding clash with my back-in-stock buttons on the product pages, but this was attended to immediately and fixed - a pleasant experience compared to other app developers. I required some assistance formatting my main portal information page and that was provided willingly and promptly. Much appreciated! I noticed some site speed reduction which is inevitable for a logged in wholesale customer due to the extra price calculations for tax considerations, but BSS were quick to eliminate for guest customers, so my retail store was unaffected. One overarching theme was the prompt communication and willingness to help, fix and explain anything I needed. I now have a fully operational wholesale portal and a team to assist me with any future questions or issues. They have a development team too where more specific customisations can be achieved for a fee, which I intend to explore. The portal integrates well with the B2B wholesale app. and I look forward to exploring the many other features of the portal in future.
Thank you so much for your 5 star rating! We are so glad to hear that you had an outstanding experience with the BSS team and were especially impressed by the customer service and responsiveness. We will always be here to answer any of your concerns and help you achieve the outcomes you desire. We are also pleased that Nguyen Ngoc Hai was able to assist with the coding requests and that the portal integrated well with the B2B wholesale app. We appreciate your kind words and thank you for being a valued customer. |
