BSS B2B Order, Request a Quote
The BSS B2B Quote app has received overwhelmingly positive reviews from users. Customers praise the app for its excellent customer support, with team members like Ines, Nina, Lena, Tom, and others being highlighted for their helpfulness and responsiveness. The app itself is commended for its useful features such as quick order functions, customer tagging, quote approval process, and custom fields for B2B processes. Users appreciate the efficiency and convenience the app brings to their B2B ordering process. However, there are some suggestions for improvement, including the need for clearer analytics, better reporting features, and the ability for customers to convert quotes into orders themselves.
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The support is fabulous! Speedy and clear communication - plus the app does exactly what we need it to do!
Incredible support team Huge thank you to the BSS support team for being so helpful, patient, and fast every single time. No matter the question, they responded quickly and stuck with us until everything was sorted. A special thank you to Dylan, Helen, Ken, Cassie, Hannah, and Ruby, and to the development team for going above and beyond to help us — you were all amazing to work with. Genuinely some of the best support we've experienced. 5 stars, thank you all so much!
Great app and company. They helped us set up our B2B and quote system exactly the way we needed, even with a few non-standard requests. Customizations were handled smoothly, and their support was responsive throughout. Highly recommend to try.
カスタマーサポートチームは、日本語のサポートは行っていないですが、英語で真摯な対応をしてくださっています。 いつもありがとうございます！
Support doesn't respond, even during business hours—it's pathetic.
Hi dear, We're sincerely sorry for letting you down. Reading your review is truly disappointing for us because this is never the experience we want any merchant to have. We understand how frustrating it is when you need help to get your store up and running and don't receive the support you expect. Please accept our sincere apologies. We've already reached out to you personally via email because we'd genuinely appreciate the opportunity to make this right. If you're open to it, we'd be happy to arrange a live meeting with our Business Consultants to help you achieve the workflow you were looking for and resolve everything as quickly as possible. Your feedback means a great deal to us, and we're committed to learning from this experience. We truly hope you'll give us the opportunity to earn back your trust.
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