BSS B2B Request a Quote (RFQ)
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team. Users highlighted the app's ease of use, customization options, and effectiveness in managing B2B operations. The support team, including individuals like Audrey, Lean, Grace, Lena, and others, was commended for being patient, knowledgeable, and quick to respond to queries. Customers appreciated the team's willingness to customize the app to suit their specific business needs. However, there were a few negative comments regarding support responsiveness during weekends and a suggestion for adding more features like clearer quote visibility and self-conversion of quotes into orders.
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BSS Quote has been a useful addition to our corporate store, allowing customers to select products and request a tailored quote. It makes the quotation process easier to manage, and we appreciate the support team’s help with adapting the app to our business needs.
We use this app to quote thermography and instrumentation equipment to B2B buyers, and the support team is the best feature in it. Quick replies, and follow-up that is both active and clear. I have dealt with software support that treats a ticket like a message in a bottle, so this was a pleasant surprise.
Thank you so much for your thoughtful feedback. We're especially happy to hear that our team's responsiveness and follow-up made such a positive difference. Your recognition means a great deal to us, and we're truly grateful for the opportunity to support your business💙
We’ve had a great experience using the B2B Customer Portal app! The B2B features and modules have been very helpful in improving our workflow and making the ordering process smoother and more efficient for our customers. Ruby has been incredibly supportive, responsive, and professional throughout the process. Her willingness to help and find solutions really makes a difference. We truly appreciate her dedication and excellent service, and we highly recommend the app to any Shopify store looking for a reliable B2B solution!
We're so glad to be a small part of making your B2B operations run more smoothly. Knowing that Ruby's support has made a real difference to your experience is especially meaningful to us. Thank you for recognizing her dedication and for recommending BSS to other merchants. We truly appreciate it 💙.
The customer support is responsive and knowledgable on the app, especially Audrey from the team. Would recommend this app for store that needs support for B2B workflow
Great customer support from the BSS team. They are responsive, helpful, and willing to work through questions and issues with us. When we’ve needed clarification or assistance with the B2B app, the team has provided clear guidance and followed up to help us move things forward. We really appreciate the ongoing support.
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