BSS B2B Request a Quote, Order
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Great customer support from the BSS team. They are responsive, helpful, and willing to work through questions and issues with us. When we’ve needed clarification or assistance with the B2B app, the team has provided clear guidance and followed up to help us move things forward. We really appreciate the ongoing support.
Amazing customer service, great app
Excellent app and support. Audrey was very patient and I was able to set up the whole B2B site in just 1 hour.
Lean was fabulous as always. She is patient and so helpful. This is the main reason I am trying to stay with B2B solutions and not any other applications. I look forward to seeing what her team can design for us.
Audrey has always been very helpful when needed, app does exactly what we need it to do. Highly recommend.
Powerful app with many possibilities to customise to fit my store. And if the options are not within the app, the team offers customisation. Brilliant. Thanks!
After installing the B2B solution I had a very effective meeting with Lena. She explained the app's features clearly and in depth, and was very helpful with customizing it to our needs. Lena identified that we also need the Quotes app, and was again very helpful and knowlegable about it in out follow up call. Customer support is quick to respond, and training sessions are available within a short timeframe.
It’s great to hear that your sessions with Lena helped you get a clearer picture of the B2B setup and how it could be tailored to your needs. We’re also glad she could point you toward the Quotes app and walk you through it in the follow-up. We really appreciate your feedback on the quick support and training availability. If you need any further help with the setup or have any questions along the way, please feel free to reach out to our team ❤️
Very satisfied with the prompt service, and everything we’ve received help with works perfectly.
Grace, Lena , Harry , all did a great job from a support perspective and the app works exactly as I wanted :)
Excellent quote management app! This app made handling B2B quote requests incredibly simple and professional. Our customers can easily request quotes, and managing everything from the backend is very straightforward. It has streamlined our sales process and improved communication with our wholesale clients. Great app, excellent support, and definitely worth using if you run a B2B business on Shopify.
The support is fabulous! Speedy and clear communication - plus the app does exactly what we need it to do!
Incredible support team Huge thank you to the BSS support team for being so helpful, patient, and fast every single time. No matter the question, they responded quickly and stuck with us until everything was sorted. A special thank you to Dylan, Helen, Ken, Cassie, Hannah, and Ruby, and to the development team for going above and beyond to help us — you were all amazing to work with. Genuinely some of the best support we've experienced. 5 stars, thank you all so much!
Great app and company. They helped us set up our B2B and quote system exactly the way we needed, even with a few non-standard requests. Customizations were handled smoothly, and their support was responsive throughout. Highly recommend to try.
We’re glad to hear we could help you build the B2B and quote setup around the way your business works, including the non-standard requirements. It’s great to know the customization process went smoothly and our team could stay responsive throughout. Thank you for recommending BSS! If you need any further help or have new requirements along the way, please feel free to reach out to us. ❤️
カスタマーサポートチームは、日本語のサポートは行っていないですが、英語で真摯な対応をしてくださっています。 いつもありがとうございます！
Support doesn't respond, even during business hours—it's pathetic.
Hi dear, We're sincerely sorry for letting you down. Reading your review is truly disappointing for us because this is never the experience we want any merchant to have. We understand how frustrating it is when you need help to get your store up and running and don't receive the support you expect. Please accept our sincere apologies. We've already reached out to you personally via email because we'd genuinely appreciate the opportunity to make this right. If you're open to it, we'd be happy to arrange a live meeting with our Business Consultants to help you achieve the workflow you were looking for and resolve everything as quickly as possible. Your feedback means a great deal to us, and we're committed to learning from this experience. We truly hope you'll give us the opportunity to earn back your trust.
Great help from Ines before onboarding the apps, very powerful apps for users like selling on b2b & b2c. Recommended.
Super Kundensupport, der bei Problemen direkt & schnell hilft. Auch die App bietet tolle Angebotsfunktionen. Kann die App und den Anbieter nur weiterempfehlen!
We have had the best support setting up our B2B Solutions. The team is outstanding. Ines gave me great insight for our finishing touches on the apps. They are always responsive to my emails, and will provide solutions on the back end quickly.
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