BSS B2B Order, Request a Quote

The support is fabulous! Speedy and clear communication - plus the app does exactly what we need it to do!

Incredible support team Huge thank you to the BSS support team for being so helpful, patient, and fast every single time. No matter the question, they responded quickly and stuck with us until everything was sorted. A special thank you to Dylan, Helen, Ken, Cassie, Hannah, and Ruby, and to the development team for going above and beyond to help us — you were all amazing to work with. Genuinely some of the best support we've experienced. 5 stars, thank you all so much!

Great app and company. They helped us set up our B2B and quote system exactly the way we needed, even with a few non-standard requests. Customizations were handled smoothly, and their support was responsive throughout. Highly recommend to try.

カスタマーサポートチームは、日本語のサポートは行っていないですが、英語で真摯な対応をしてくださっています。 いつもありがとうございます！

Support doesn't respond, even during business hours—it's pathetic.

Super Kundensupport, der bei Problemen direkt & schnell hilft. Auch die App bietet tolle Angebotsfunktionen. Kann die App und den Anbieter nur weiterempfehlen!

We have had the best support setting up our B2B Solutions. The team is outstanding. Ines gave me great insight for our finishing touches on the apps. They are always responsive to my emails, and will provide solutions on the back end quickly.

Nina was great! She took me through everything with great care and enthusiasm!

We use the BSS B2B Quote app mainly for the quick order function, and it has become a very helpful tool for our B2B shop. Our customers often order during a busy working day, so it is important that the ordering process is fast, simple, and efficient. With the quick order feature, our B2B customers can add products much faster and place their orders without having to go through the normal product browsing process every time. This makes the app especially useful for wholesale customers who already know which products they need and want to reorder quickly. The support from BSS is also excellent. The team is always friendly, responds quickly, and helps us whenever we have questions or need assistance with our setup. Overall, the app is a great solution for making the B2B ordering process faster and more convenient. We are very happy with it and can definitely recommend it.

App fantastica, Punto forte l'assistenza

Was struggling to set up, arranged a call very quickly and Ines was really helpful in showing me how it all worked and getting things set up correctly on my site

Lena from BSS B2B Quote was extremely helpful during our demo call. She clearly explained how the app works and how it can make the quote request process much easier for B2B customers on Shopify. The solution is working well so far and looks like a great fit for improving the B2B buying experience. It gives customers a simple way to request quotes, while making the process more professional and efficient from the store owner’s side. Great support and a very positive experience overall.

*Great support despite some missing features* We have been using BSS B2B Quotes actively in our Shopify set-up and especially want to highlight the support team — it is truly outstanding. No matter what time we contact the live chat, we receive a response almost immediately. The support staff is always friendly, knowledgeable, solution-oriented, and genuinely committed to helping. We work with many Shopify apps and therefore have a lot of experience with different support teams, but BSS support is definitely among the best we have ever experienced. The app itself works well and offers several useful features. One thing we especially appreciate is the ability to add custom fields, such as VAT numbers or internal PO numbers for customers, which is very helpful for B2B processes. That said, there is still room for improvement regarding analytics and workflow functionality for our specific needs. For example, it would be very useful to have: * a clearer list view of all quotes * visibility of the quote value directly in the overview * a history showing when a quote was sent to the customer * better reporting and analytics features overall. Additionally, it would be much more convenient if customers could convert quotes into orders themselves. Currently, this has to be done manually in the backend, which creates additional email communication and extra work. Despite these points, we are overall very satisfied — mainly because of the exceptional support. It is rare to find such a responsive and dedicated support team. Main support agents were Lux and Sammy. But also Hugo, Emma, Jeff, and Dylan.

Tom from BSS Commerce was incredibly helpful in customising the setup to suit my specific business needs. He not only implemented exactly what I required, but also took the time to guide me through the process and answer all of my questions along the way. He was friendly, knowledgeable, quick to respond, and really understood what I was trying to achieve. It made the whole experience smooth and stress-free. Great service all around - thanks so much, Tom!

Very simple and powerful app, with a wonderful support team, willing to adapt your app to your needs really. I have several emails with Tom and the result fits perfectly with my needs, for only $25/month compare to other apps much more expensive. It would be perfect if you could invoice directly via your app ;)

The application is easy to use, and the support team is attentive and very responsive.

We’ve had a really good experience using the BSS B2B Quote app. The customer tagging feature has been super helpful for organizing different types of accounts and making sure each one sees the right pricing. The quote approval process has also been great,it helps us keep things consistent and double-check everything before sending it out to clients. A special thank you to Ines, who has been incredibly responsive and helpful throughout our experience. Their support made it much easier to implement and fine-tune the app to fit our needs

The BSS team has been consistently excellent. They are always really helpful, pleasant to deal with, and quick to respond. Every time we’ve had a question or issue, they’ve not only resolved it efficiently but also taken the time to guide and assist us thoroughly. Their professionalism and friendly approach make a big difference, and it’s reassuring to know support is always there when we need it.

Helen and Ruby did an excellent job by responding quickly and connecting to my store to resolve the issue right away. They promptly addressed the theme compatibility problems I was experiencing in the app and delivered exactly the solution I needed. The app offers very detailed features for the B2B quotation process. I would definitely recommend it.

I have request their help twice and they solved 1-2 business days. Appreciate good work. Keep up.