All reviews

Rating Breakdown

  • 5
    95% (144 ratings)
  • 4
    3% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

March 7, 2025

Ran into some problems at first, but support was quick to resolve them.

Using app

2 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 6, 2025

This app packs a lot of features, but it comes at a cost. I spent a bit of time evaluating several solutions to find the one that best fits our needs. The customer service team is nice and accommodating, but responses take a day. At least for my time zone (PST). There are a lot of features, but some basic features are placed in a higher price tier, where many other apps have them for free, or in the first price tier. Also, some of the features do not work with all themes. Their team is willing to help with installation if needed, though. Ultimately, we chose a different app, but this one is a good one. It is one of the highest priced ones, but if you're willing to spend the money, and they have the features you need, you will most likely be happy with it.

Using app

28 days

Total reviews

4

Average rating

4.8

4 / 5 Share

March 13, 2024

Great functionality, but could be more intuitive on the back end! Overall very helpful to our clients.

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

We appreciate your feedback and rating. Thank you for pointing out our functionality and how it benefits our clients. However, a 4-star review means you seem not 100% satisfied with our solution yet. If there might be any other issues or concerns, don't hesitate to contact us again at support-sbc@bsscommerce.com so we can help you revise your experience. We continually strive to enhance our back-end intuitiveness, so your feedback is valuable. Thanks again!

4 / 5 Share

March 11, 2024

We have been using their service for some time now. Their support is quick to respond and trying their best to solve the issues raised. They helped me install the app when I couldn't. App is easy to understand. Although I am missing some features I wish is resolved in the future, which is more about shopify's issue. What I mean is that the product that is hidden shows up as a blank space on collection page and you have to scroll through multiple pages before you can see a product which is not hidden because of product sorting.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

Jan. 17, 2024

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for such a valuable review. However, 4-star review means you are not 100% satisfied with our app. If possible, hopefully we can have some more feedback so that we can assist much further and revise your experience. Looking forward to hearing from you soon at "support-sbc@bsscommerce.com".