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B2B Portal & Net Terms on Shopify - Quick Quote...
Rating
4.8
feedback
137
chart
#1,948
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June 5, 2023
Super service du support technique. June c'est occupé de mon problème et le tout c'est régler super facilement. Merci.
Merci beaucoup pour votre évaluation de cinq étoiles ! Nous sommes très heureux que June ait pu résoudre votre problème si facilement. Nous sommes ravis que vous soyez si satisfait de notre service à la clientèle et nous apprécions vraiment votre opinion !
June 4, 2023
We are using the suite of B2B apps from BSS Commerce over 3 different businesses. Using the one app business for a number of apps means everything fits together seamlessly and we can work with one external team for support - and they know our business! On our website, we have both B2B and B2C capability - the BSS apps means we can provide the best service and experience to our customers and the website adapts dynamically depending on their account. We offer multiple pricing levels and different product ranges for different customers and the website ensures the correct price and product selection is shown to our different customer segments. Highly recommend the apps and the team!
Thank you so much for your 5 star rating! We really appreciate the positive feedback you have given on how we have incorporated the suite of B2B apps from BSS Commerce to cater to our different businesses. We are very humbled by your recommendation and thank you again for your review!
May 19, 2023
best experience. Had issue with some features and they have solved each and every request i asked.
Thank you so much for your 5 star rating! We are delighted to hear that you had an overall positive experience and that we were able to resolve every request you made. It's our priority to ensure all of our customers have the best experience possible. We really appreciate your business and your review!
May 16, 2023
We used this app in combination with their B2B/Wholesale Solution, to create a vendor portal store. The app is simple to use and it worked great! Some features we had to get custom-made and coded by the BSS team due to our specific use case. These customizations would only take a few days and the team outlined the entire build process before starting. The customer service is AMAZING, their team is extremely helpful and attentive to whatever issue you are experiencing and it gave us confidence in using their solutions. I would definitely recommend this app and the B2B/Wholesale Solution.
Thank you so much for the wonderful 5-star rating! We are delighted to hear that you had a great experience using our app in combination with our B2B/Wholesale Solution. We truly appreciate that you took the time to leave such a detailed review and that you had positive experiences with our custom-made feature builds and customer service. We are so glad that you would recommend us and that you had a great overall experience. Thank you!
May 12, 2023
Very easy to use, customer service - EMMA is also very patient, their team will try their best to solve the problem for us. highly recommended！！！
Thank you so much for your 5-star rating! We are delighted to hear that you found our platform very easy to use and appreciate your positive comments about our customer service. Thank you for your kind words and for highly recommending us.
May 8, 2023
Absolutely the project we have searched for and makes B2B Shops much easier! Also, an outstanding support, which has been the most crucial part for us to chose this company! Thanks!
Thank you so much for your wonderful 5 star review! We are delighted that our app made B2B shops easier for you. We are also so pleased to hear you found our support so crucial to your choice of company. Thank you again!
April 30, 2023
Has helped us scale our wholesale using their platform. We use net30 or net45 depending on contract with customer and easy to change between.
Thank you so much for your 5 star rating. We are so glad you've found our platform useful and able to help you scale your wholesale operations. It's great that you can easily switch between net30 and net45 depending on the contract with customers. Thank you for your support.
April 21, 2023
Customer service is excellent and reply really quick. We have got in to problems and they fixed really quick and was very nice.
Thank you so much for your 5-star rating! We are delighted to know that you found our customer service to be excellent and that they responded to your queries and problems quickly and pleasantly. We appreciate your support and kind words!
April 19, 2023
excellent customer service, the app meet all of my expectations. The service team from this developers even helped me do some of the html customizations. Thanks a lot
Thank you so much for your amazing rating! We are glad to hear that our excellent customer service, app, and the service team's HTML customizations all met your expectations. We appreciate your feedback and your continued loyalty.
April 19, 2023
Of course, we had an individual aproach for our B2B Customers in mind, yet this app delievered the largest part of the needed puzzle pieces. The rest was found quickly and thoroughly by Jennie from the support and her team of technicians. Binging ist all together helped enormously to implement a solution that even leaves room for added services in the future. We are thankful for the cooperative help of the support team.
Thank you for the wonderful review and for your 5-star rating! We are so pleased to hear about your positive experience working with our support agent and the technical team. Thank you for your continued support!
April 12, 2023
At the first stage, we started using only three applications (B2B/Wholesale Customer Portal, B2B Login/Lock & Hide Price, B2B Portal/ Net Terms), which allow us to completely solve the problem of creating a portal for wholesale customers. Very rich set of tools :) Intuitive rules setting, the same for all tools. Well, a special thank you to the technical support :) Emma and Dao Van Phu, after 7 years of working with Shopify apps, we can say that you are the best!!! Fast, specific and as attentive as possible to the needs of the client. Thank you very much.
Thank you so much for your 5-star rating! We are thrilled to hear that our suite of three apps, B2B/Wholesale Customer Portal, B2B Login/Lock & Hide Price and B2B Portal/Net Terms were so successful in completely solving your issue with creating a portal for wholesale customers. We are grateful for the hard work and dedication our agents have brought to you. Thank you again for your support. We really appreciate it!
April 7, 2023
Great support! Very great at reaching out and making sure you feel taken care of. Emma was very friendly!
Thank you very much for your 5-star rating! We are greatly encouraged by your kind words and are happy to hear you had a great experience with our agent. We strive to make our customers feel taken care of and hearing your positive feedback is a wonderful affirmation of our efforts. Thank you again!
April 7, 2023
Very helpful app, it rapidly fixed our need to receive customer orders ad draft orders. The customer service is awesome, they understood our difficulties and issues and helped us via call and via their ticket service. Jena and the technician Cuong Ngo Quoc were responsive and really efficient, making quick modifications to the app to better run on our third-party theme, Shapes. All in all, we're very satisfied so far!
Thank you so much for your 5-star rating! We are truly grateful for your positive feedback and are very happy that our app was able to help you rapidly receive customer orders and draft orders. We appreciate your kind words about our customer service. Our agents worked hard to make sure your experience was a great one. Thank you for choosing us.
April 6, 2023
Excellent customer service and help solve the problem very quickly. They also helped do custom configurations.
Thank you for the 5 star review! We are happy to hear that you appreciated our excellent customer service and our ability to help you quickly. It is great to hear that our team also set up your custom configurations. We appreciate your positive experience!
April 5, 2023
Emma and her team worked quickly to resolve an issue with our store, responding to our email request within the hour. They fixed the problem very quickly and kept our company updated by email so we always knew what was happening. Very easy to contact Emma and her team, thank you for your support.
Thank you for your five-star rating! We are so pleased to hear that our agents were able to respond to and resolve your issue quickly and efficiently.
April 3, 2023
Amazing customer service by Joy. She helped me while I had to solve some stuff pretty quick to close an order with a customer. I really recommend the app. It works great!
Thank you so much for your wonderful 5-star rating! We really appreciate your kind words about our agent's amazing customer service - we are so glad she was able to help you out when you had to solve something quickly. Thank you for recommending our app - we're glad it worked great for you!
March 30, 2023
I am also using the B2B Portal app from them to have the Bulk Order quantity on the product pages and get the custom pricing in the same time. Greate compatibility that I am looking for. These apps are truely “all-in-one” apps with fantastic support. I look forward to growing our business with them! June Nguyen, Anh Duc Tran and Phong Bui Thanh were a great help to me.
Thank you for the 5 star rating! We are glad to hear that you are finding our app useful and that our support has been good. We are proud to offer an "all-in-one" package that fits your needs and we look forward to seeing your business grow with us!
March 19, 2023
We are using several BSS commerce solution for our wholesale B2B business and are extremely happy with the customer support we received from Joy Nguyen, Nguyen Tien Hau, and Le Trung Dong. From minor HTML bugs to custom feature integration, the customer support was very responsive, kind, and able to resolve issues very quickly at all times. We will certainly continue using the solution and can only recommend it! It is generally very intuitive to use and the customer support for requests that go beyond intuitiveness is outstanding!
Thank you so much for your 5-star rating! We really appreciate the kind words about our customer support team and are so glad to hear that you are satisfied with our solution. It's great to know that you will continue using it and can only recommend it as it is a very intuitive system. We are thrilled that our customer support was helpful and able to respond quickly to any issues you had. Thank you again for your review, it means a lot to us.
March 16, 2023
For someone new to Shopify, BSS Commerce has been super helpful for me. I’ve worked with a lot of developers and designers on web projects in my past and these guys have been really on the ball. I needed a solution to handle my customer onboarding. Since the out of the box Shopify login only handles a limited amount of inputs I need to capture additional customer information when users create accounts. Emma, Hoang, and Nguyen have been very helpful and accommodating to my numerous requests. They tirelessly toil to make sure that I’m getting everything I need. My business is a wholesale only business and we service a wide variety of customers. This means that I need a user interface that is easy to use for all types of users at different levels of technical ability. Each time I reach out to the team at BSS they respond promptly and are eager to help me accomplish my goals for my site. I’ve needed a lot of help to get up and running so far. Emma is punctual with her responses and her developers Hoang and Nguyen have simple solutions for me.
Thank you so much for your kind words and taking the time to drop us a 5-star review! We really appreciate it. It's wonderful to hear how our team has been so helpful and accommodating to your requests. We'll make sure they know how much their hard work has been appreciated.
March 17, 2023
Firstly, the customer service and responsiveness of the BSS team is outstanding. Emma was very helpful in answering all my questions and committed to helping me achieve the outcome I desired. I needed a little help implementing some code and styling and each request was met willingly and quickly. Special mention to Nguyen Ngoc Hai who assisted with the coding requests. There was initially a coding clash with my back-in-stock buttons on the product pages, but this was attended to immediately and fixed - a pleasant experience compared to other app developers. I required some assistance formatting my main portal information page and that was provided willingly and promptly. Much appreciated! I noticed some site speed reduction which is inevitable for a logged in wholesale customer due to the extra price calculations for tax considerations, but BSS were quick to eliminate for guest customers, so my retail store was unaffected. One overarching theme was the prompt communication and willingness to help, fix and explain anything I needed. I now have a fully operational wholesale portal and a team to assist me with any future questions or issues. They have a development team too where more specific customisations can be achieved for a fee, which I intend to explore. The portal integrates well with the B2B wholesale app. and I look forward to exploring the many other features of the portal in future.
Thank you so much for your 5 star rating! We are so glad to hear that you had an outstanding experience with the BSS team and were especially impressed by the customer service and responsiveness. We will always be here to answer any of your concerns and help you achieve the outcomes you desire. We are also pleased that Nguyen Ngoc Hai was able to assist with the coding requests and that the portal integrated well with the B2B wholesale app. We appreciate your kind words and thank you for being a valued customer. |