All reviews

Rating Breakdown

  • 5
    96% (131 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
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5 / 5 Share

May 25, 2022

The support for this app is really incredible. I spoke with Jonas Nguyen and worked with Nguyen Minh Dang on some customizations. They were very helpful. The app is pretty great. We ended up not using it yet because it was missing a feature we need (custom text box that shows on the admin order page), but Jonas assured me it's a feature they're working on adding and once it is, I'll be coming back to this app.

Store

CCR

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

May 17, 2022

I would give the team 10 STARS if could!!! Wow where do I start... I have undertaken a large project migrating a trade website from Magento 1 onto shopify WITHOUT the plus plan which has been no easy task to say the least. It has required multiple complex integrations with our warehouse management software as well as turning a basic shopify store into a trade website. The team at BSS have been absolutely invaluable to the success of the website as there app is the main functionality behind the "trade" functionality. This of course has not came without obstacles which they have been amazing and i mean amazing at working with me on. There development team has worked with other third party apps that i had to use to integrate their functions with others to help me achieve the required results. They have even prioritised a global app update to solve an important requirement with shipping needs for my account customers. More often that not with Shopify apps developers, when I need something specific from them to cater for a wider need i am simply told "no go and find a new app". Not with BSS, they find solutions and make it work one way or another. I now have a fully functioning trade websites which is entirely off spec in terms of core functionality for BSS and the third apps that I use, but between hard work and dedicate, everything is integrated and working across various complex coding. If anyone is considering a move to Shopify for their trade site but don't want to pay the $2000 to do so, these guys can make it work no problem! And what's more is the service from Emma's is second to none! I am based in the UK and have had zero problems with any communication barriers, and despite the time zone challenges, She always makes sure she communicates regularly to keep my up to date even prior to job completion. I have never been more confident in a long term partnership on Shopify to date. Thank you Emma and the Dev team for all your hard work and efforts, truly remarkable! 10 Stars!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

May 16, 2022

Jonas N. | Customer Support Executive is an amazing supporter and his dedication is much appreciated, in every problem and gap I was facing with the app, his team was directly jumping in and making my life easier. Great app for credit customers, place an order now and purchase late. totally recommended!

Using app

11 days

Total reviews

20

Average rating

4.8

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

May 5, 2022

Thank you so much for your quick help. technical guy Nguyen Minh Dang and Jonas help me a lot understand the priority and gave me awesome service.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

April 22, 2022

I had a great first introduction to BSS. Emma (the support team) called me & introduced the B2B Portal system for me. After this great introduction I decided to try it. As Im not a good tech, I needed help to fully setup the system, and the whole team was very quick & easy to work with. I specially want to thank tech Minh Tri & Hoa Xuan Duong. The whole system fits our needs, and I like that the clients have easy access to B2B prices as well as our B2C clients. So we didn't need to redo everything into to collections. We have used the systems of BSS for 2 months soon, and we are very happy with the functions. It fits our needs today. Thank you again for doing everything for us - & a major thanks for redo everything when we redesigned out new theme ;)

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

April 27, 2022

i had a great support from emma and the technicians (Vu Phi Hung and Cuongnvm); they helped me to configure the app with the goal that i wanted to reach with the app and Emma has been every time very fast to answer me. great service and this app is perfect for a b2b shop. Ho avuto un grande supporto da emma e dai tecnici (Vu Phi Hung e Cuongnvm); mi hanno aiutato a configurare l'app con l'obiettivo che volevo raggiungere ed Emma è stata sempre molto veloce nel rispondermi alle problematiche che incontravo. ottimo servizio e questa app è perfetta per un negozio b2b. raccomandata a tutti.

Using app

15 days

Total reviews

3

Average rating

5.0

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

April 1, 2022

The App is unfortunately not the right for us, but really great was the support from Annie and the tech guy Duong Hoa.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 23, 2022

Excellent App, seamless transitioning for net terms and aesthetically takes on your theme settings. Emma and Ly Tuan Linh were most helpful.

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 20, 2022

The tool works seamlessly which is great. The support is next level to boot. I had quite a few customization requests and Jonas and his team took them on quickly and they look and work perfectly. My requests weren't exactly simple either - such as changing functionality of check boxes on items in the order form and completely moving objects. If you are using the wholesale app and want a self-serve option for your reps/customers, this is a great add on.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 15, 2022

I used this app in combination with B2B wholesaler solution. The support team helped us to customize the portal. The design fits perfectly with our website. Furthermore, they assisted us throughout our project and was very reactive. Emma answered all my questions and accompanied me throughout the project!

Using app

13 days

Total reviews

6

Average rating

4.3

Developer Reply

We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 10, 2022

We're using this app and helps us to manage our wholesale orders. It gives us the functions of what we need. Thank you to Jonas and Madu for always helping us when we encounter some issues with the app. Also, thank you to Stephanie for assisting us when Jonas is not around. Great customer service.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 9, 2022

thanks to Emma and Minh Tri. good customer service. really good app which offers many options. i can only recommend this app. thanks to Emma and technician Minh Tri.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

March 7, 2022

I've been in touch with Emma for the last week and she's been very responsive and very helpful with my problems. B2B portal and B2B solution are very well made apps that have helped me with all my needs. Thank you Emma, Leorio and Ly Tuan Linh We are transitioning to wholesale and account member discounts only and since there's so many elements to this app, customer support is essential. Emma has been the greatest support through this transition even helping me make changes, as well as educating me on how to navigate the app. The best thing about it all is that Emma is extremely prompt with her replies through chat and as a business owner this is very important if you're going to be paying for an app.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Feb. 24, 2022

So far my experiences with this app is really good. Especially because of the very helpful team, which has been a big help in setting up the everything according to my needs :) Thanks Jonas from support and Madu and Ly Tuan Linh from the tech team.

Using app

About 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Feb. 20, 2022

Great so far and great customer service. One small issue implementing on our theme but Emma and the technician (Nguyen Dinh Khanh) fixed it right away.

Using app

6 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Feb. 16, 2022

Great customer service always helping, taking note of customer needs and mods, good features, doesn't seem to affect page speed,

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Feb. 8, 2022

Awesome app to run wholesale orders through, super easy to set up. I had one small problem but Jonas and Hoa Xuan Duong from customer/technical support helped me out quickly and efficiency. Would highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Feb. 2, 2022

Big thumb up to the app, the developer team - tech guys (Leorio) and the assistance (Steph) which are always very kind and able to help you. Great work guys

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Jan. 26, 2022

Great app! I had a special request in order to make things easier for my wholesaler/dealers, and the team got it done within 48 hours! Great service and highly recommend for companies looking to do wholesale. Super easy, thank you both Leorio and Jonas for all the help!

Using app

6 months

Total reviews

12

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!

5 / 5 Share

Jan. 17, 2022

I use this app to set up quick order forms for my customers. The support from the Emma and the development team is fast and they were easy to work with.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at [email protected] anytime you are in need. Cheers!