Graciano Ltd. Co. review for BSS: B2B & Wholesale Solution
March 31, 2023
I had this app for quite a while but I decided to uninstall it because I was not getting use out of it and basically I could not justify the $50 monthly subscription. I uninstalled it and since then they continue to charge me the $50 a month. I reached out to Shopify support and they created a ticket. I didn't hear back. Another month goes by and they charge me again! I reached out to Shopify support again and they created a second ticket. Finally Joy Nguyen reaches out to me via email and he states that I am not entitled to a refund. Even though in his email he states that merchants are required to uninstall the app if they want to discontinue the service. I am not sure why Shopify allows foreign countries to offer apps to American companies without vetting them first. This is very concerning.
Thank you for sharing your experience. We apologize for the delay in responding and for not providing the service that you expected. We take these kinds of matters seriously and we will be sure to review and address the issues that you highlighted. However, kindly understand that this is subscription so the system will auto-charge you on monthly-bill. If you have already stepped on the new billing cycle, the system will for sure charge your for the billing of that 30-day no matter when you cancel or remove the app. Also, we have reached out to you regarding the situation. Once again, we apologize and thank you for your feedback.
BSS Commerce: B2B/Wholesale Solution - B2B Shopify App