All reviews

Rating Breakdown

  • 5
    93% (942 ratings)
  • 4
    3% (33 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (5 ratings)
  • 1
    2% (24 ratings)

Reviews with Text

  • 96% (968)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 5, 2026

I was hoping the app would be intuitive and it is easy to use for the most part, but we have a specific business need and there were things I couldn't figure out on my own. I was able to work with Tom today and his guided support - he was able to put my mind at ease and he is emailing me tomorrow with updates so we can hop on another meeting to finish the integration.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2026

Ines was very helpful so that my mind could understand how I can use B2B for my small wholesale operation. We don't have many customers so won't be using all of the robust features -- but it is helpful for us to have this tool.

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 4, 2026

Super snelle support desk! doen hun uiterste best!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2026

The help Ines gave was absolutely brilliant, she was very kind and the details was explained nicely. And it gave me a lot of confident using this app!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2026

Easy to use and quick customer service! Thanks BSS team!

Using app

9 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 28, 2026

I unistalled the app but it keeps charging me

Store

Bebea

Using app

3 months

Total reviews

1

Average rating

1.0

5 / 5 Share

April 27, 2026

The support team is amazing. Their response was very quick, and they were incredibly kind and helpful throughout the process. The explanations were very easy to understand, making it simple for me to resolve my issue.

5 / 5 Share

April 26, 2026

Lena helps me, a lot with the explanation about how the app works properly and how to set it up, im managing a Ecommerce in Colombia and this app match perfectly on my needings !!

Using app

About 12 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2026

Great app, with lots of useful features for B2B sales. Anne and the other consultants are always there to help and guide you if you have any questions, concerns, or issues. We wanted to give our B2B customers the option to register and set special prices for them. Everything worked out exactly as we needed it to. First-class consulting! Thank you very much, and I highly recommend it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2026

The support team has been very helpful in resolving multiple issues we encountered, including unexpected B2B order behavior and delivery date not being saved correctly. The team was responsive and thorough in investigating each case, and fixes were applied quickly. Highly satisfied with the quality and speed of support!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2026

Superb support and solutions. Lena and the team were incredibly professional, responsive, and solution-oriented throughout the entire process. Highly recommended.

Using app

15 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 21, 2026

super helpful ..very informative. and Ines had amazing hair

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2026

Excellent customer service! I love the chat. The support team is very responsive and prompt with communication. In most cases problems are solved within minutes. Sometimes there is a programming issue that may take longer, but I have been kept in the loop the whole time. I'm very happy with this app and highly recommend it. It makes my store more organized and allows me to manage wholesale business easily while still serving retail clients.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

Really recommend their app. Been using their Lock and wholesale solutions for years, and it's been great overall. Anytime I hit something tricky, either custom stuff or just things I didn’t know how to do, they always reply fast and help me sort it out. Made things way easier for me, and I always felt comfortable using it. Thanks Lux for all the help.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

great support from Ines, they actually replied to my queries in under 12 hours - thank you so much

Using app

2 days

Total reviews

3

Average rating

2.3

4 / 5 Share

April 15, 2026

It was great connecting with Lena for setting up the application and helping us understand the app.

Using app

3 days

Total reviews

1

Average rating

4.0

5 / 5 Share

April 14, 2026

Ines was super helpful and fixed my issue on my registration form in minutes. Thank you

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2026

Sehr gute schnelle Betreuer perfekt

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2026

Il est nécessaire de prendre un certain temps pour se familiariser avec son utilisation, toutefois l’équipe support se tient pleinement disponible pour vous accompagner. Je tiens à adresser mes remerciements particuliers à Jeff et Ruby, ainsi qu’à l’ensemble de l’équipe technique pour leur engagement et leur efficacité.

Store

Cyspera

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2026

Lena was incredibly helpful throughout the entire setup process of the BSS Commerce wholesale app on our Shopify store. She guided us step by step, making sure everything was properly configured to match our B2B needs. What really stood out was her responsiveness and clarity — she explained each part of the setup in a way that was easy to understand, even for more technical aspects. She also made sure to double-check everything and provided solutions tailored specifically to our business model. Thanks to her support, we now have a fully functional wholesale system running smoothly. Highly recommended if you need reliable and efficient assistance.

Using app

3 months

Total reviews

8

Average rating

5.0