Rating

4.8

feedback

1,008

Reviews

chart

#362

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    42%
  • Less than a year
    48%
  • More than a year
    7%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service and support provided by the team. Users highlighted the quick response times, clear explanations, and helpful guidance they received when setting up and using the app. The support team, including individuals like Ines, Lena, Anne, and Phoebe, was commended for their professionalism, responsiveness, and solution-oriented approach. Customers appreciated the ease of use of the app, its useful features for B2B sales, and the efficient resolution of any issues encountered. However, there were a few negative reviews mentioning issues with uninstallation and unexpected charges.

Highlights

Exceptional customer service and support
Ease of use and useful features for B2B sales
Quick response times and clear explanations
Efficient issue resolution
Negative reviews about uninstallation and unexpected charges

Rating Breakdown

  • 5
    93% (942 ratings)
  • 4
    3% (33 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (5 ratings)
  • 1
    2% (24 ratings)

Reviews with Text

  • 96% (968)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 5, 2026

I was hoping the app would be intuitive and it is easy to use for the most part, but we have a specific business need and there were things I couldn't figure out on my own. I was able to work with Tom today and his guided support - he was able to put my mind at ease and he is emailing me tomorrow with updates so we can hop on another meeting to finish the integration.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2026

Ines was very helpful so that my mind could understand how I can use B2B for my small wholesale operation. We don't have many customers so won't be using all of the robust features -- but it is helpful for us to have this tool.

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 4, 2026

Super snelle support desk! doen hun uiterste best!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2026

The help Ines gave was absolutely brilliant, she was very kind and the details was explained nicely. And it gave me a lot of confident using this app!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2026

Easy to use and quick customer service! Thanks BSS team!

Using app

9 months

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more