BSS B2B Wholesale Solution
Build a Centralized B2B Wholesale for Shopify | BSS Commerce
Rating
4.8
feedback
903
chart
#999
All reviews
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Nov. 30, 2025
I tried to use the app for charging B2B prices to EU and non-EU customers and to add a fee for every unit to each order. I was very transparent from the start of my trial. Positive: Support is quick, responsive, helpful and nice. Bad: After several months of going back and forth with the support & paying the platinum price, it turned out that the app does not fulfill both requirements. The calculation of VAT / non VAT is prices is incorrect. If you want to set up one net of VAT B2B fix price for the world, it does not work. Also there is no option to add a fee per unit, you would have to make several thousand of manual rules. I am disappointed.
Thank you for taking the time to share your detailed feedback. We truly appreciate your transparency. We are very sorry that our app did not fully meet your requirements regarding VAT calculation for B2B pricing and the per-unit fee setup. We understand how important these features are for your business and sincerely apologize for the frustration this caused. Your feedback is extremely valuable to us. While current platform limitations prevent some configurations, we are continuously working on updates and improvements to better meet the needs of B2B merchants worldwide. We have also reached out to you directly via email to discuss your concerns and explore how we can assist further. We would greatly appreciate the opportunity to hear from you. Thank you again for giving our app a try and for providing constructive feedback that helps us improve. Warm regards, Kathy Customer Support Leader BSS Commerce
Oct. 10, 2025
Onboarding is a nightmare with an extremely poor customer support assigned to us. The app can't work on itself and the BSS dev team fix them when we point it out, but communicating it to Ruby is proving very difficult. Odd working ours and hour long breaks during working hours, we wake up very early in the morning to explain all the bugs and try to get this app running, on the BSS team timezone, with no success. It's been almost a week trying to configure this, and still lots of broken / unlinked features that is dependent on their dev team to fix.
Hi Labo Mono team, This is Mida, the Product Leader of BSS B2B Solution. We're truly sorry for the frustrating experience you had during onboarding. After reviewing your case, we acknowledge that our communication fell short — especially with the support provided by Ruby — and that some incorrect or delayed information made things even harder for you. We take full responsibility for this. The issues you mentioned were partly due to compatibility limits in your store setup, but our team should have communicated those clearly and guided you better from the start. We’ve already addressed this internally to ensure more transparent communication and smoother onboarding going forward. Our developers are also reviewing the related setup logic to prevent similar problems. Thank you for your patience and for sharing this detailed feedback — it truly helps us improve both our app and our service.
April 25, 2025
Not working together with their own partner app OPTIS. so often that custom could not check out. support not believing there is a problem and want videos. frustrating. Going with other, cheaper AND better apps now.
Jan. 16, 2024
We asked fixing a bug and they solved quickly. Thank you. But please don't send email everyday to beg a review until I actually write one. It was very annoying. This is not a free app.
Thank you so much for such a valuable review. And so sorry for the inconvenience if you feel like annoyed by the email. We just wanted to make sure that the app is running alright with your site. We will also improve our work flow from our end to not bother you as such anymore. If you might any further assistance at anything, don't hesitate to let us know at "[email protected]".
Feb. 26, 2021
The application worked decently (was a bit slow showing prices at times), but two time updates were made to the application which made our site unusable and we lost many sales. These updates seemed to have been pushed live without much testing from the BSS team. We contacted the BSS team and they were unaware that their application broke our site checkout. They stated that their app was not responsible. 4 days later, they followed back up and said they in fact did see multiple errors in the B2B/Wholesale app that caused our site to break. After issues like this happened twice, we pulled the application from our site because it was not worth the risk of it constantly breaking and bringing down our site.
Steph here from BSS Commerce. Firstly, sorry for the inconvenience caused so far and thank you for your valuable report so that we can improve our app to be better. Secondly, because the B2B scenario is complicated and there might have some conflicts between the app and your theme/other apps so it takes some time for us to detect the problem. Now that all are fixed, I hope you can give our app and the team another chance to be helpful to your business.