
BSS B2B & Wholesale Solution
BSS Commerce - B2B/Wholesale Solution - B2B Shopify App
Rating
4.8
feedback
884
chart
#851
All reviews
Sept. 6, 2025
This App is always breaking or down, very limited support only during certain hours. You cannot run a business using this app.
June 11, 2025
The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience. While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.
Hi there, We're truly sorry for the confusion and initial miscommunication you experienced. We completely understand how frustrating it can be when the app doesn't feel intuitive, and we sincerely apologize for falling short of your expectations. That said, our team has been actively working to resolve your concerns and has implemented a custom solution directly on your draft theme to better match your needs. We’d really appreciate it if you could review the changes and let us know your feedback when you have a chance. Once again, we’re sorry for the trouble. Delivering a smooth experience and helping you succeed is always our top priority. Thank you for your honest feedback – it truly helps us improve.
April 8, 2025
The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan. Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.
Hi there, Thank you so much for taking the time to share your feedback. I'm Mida, Team Leader from BSS Commerce. First of all, we’re truly sorry to hear that our pricing structure didn’t meet your expectations. We completely understand that features like tax-exempt status are essential for B2B businesses. Just to share a bit of context — implementing the Tax Exemption feature involves ongoing costs on our end, particularly for integrating and maintaining third-party APIs that validate VAT numbers across different regions, especially for EU and other international compliance standards. That’s why this feature is currently included in our higher-tier plans. That said, we truly value your input and understand how pricing can be a deal-breaker. While we haven’t had the chance to assist you yet, we’d really appreciate an opportunity to learn more about your needs and explore if there’s a better way we can support you. If you’re open to it, please feel free to reach out to us at support-sbc@bsscommerce.com. We're happy to discuss in more detail and possibly find a better fit for your use case. We genuinely hope you might consider revising your 1-star review — it means a lot to a small but passionate team like ours. Either way, thank you again for the constructive feedback — it's helping us shape the future of our app.
March 27, 2025
Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.
March 26, 2025
Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.
Hi there, My name is Mida, Team Leader at BSS Commerce. I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case. Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered. Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed. We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further. Thank you for your understanding, and we hope to hear from you soon!
July 7, 2025
I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like. EDIT: Currently paying around 950 EUR yearly and any issue that comes up due to app updates is solved extremely slowly by contacting the team . Only get small steps towards the solution each day and then communication stops. Was having a hard time communicating as I got answers not relevant to my issue, only to realise the "expert" used AI to reply. Will be switching to Wordpress and Wholesale Suite which costs 99USD yearly for the same function, tried and tested.
Hi there, This is Mida, Product Leader of BSS B2B Solution. First of all, thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation has caused. I’ve reviewed the full conversation, and I can confirm that the issue related to the form installation was resolved around 13 hours ago. It would mean a lot to us if you could take a moment to check your store and see if everything is now working as expected. While we clearly fell short of your expectations this time, your feedback is incredibly valuable—it helps us learn and improve. Please know that we are committed to delivering the highest level of service and support possible. Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!
Feb. 7, 2025
I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop. We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme. They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications. Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs. Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application. We are considering removing the application, but we fear this might make the situation even worse. It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.
Jan. 12, 2025
Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.
Aug. 2, 2024
Uygulama artık kullanılamıyor. Zor durumda kaldık.
Hi there, This is Jonas from BSS Commerce. Such a pity that you uninstalled our app and left us a 1-star review. I have double-checked your history and see that you upgraded to a paid Shopify plan then started a paid plan with our app on Mar 7. On Aug 2, you canceled our app and left a 1-star review as ""The app is no longer available. We are in a difficult situation." which made us quite confused what exactly happened since you haven't reached out to us yet. Could we please discuss some more regarding the situation so that we can assist you much further and resolve this? Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!
April 25, 2024
Ridiculously expensive
Hi team, This is Jonas - Customer Support Lead from BSS Commerce. We are so sorry for the inconvenience. Please understand that each app on the market has different resources, mechanism and features which leads to the differences in pricing structure. We didn't even have the chance to support you yet. Thus, I think a 1-star review due to our pricing plan seems not that fair for us. Hopefully you can revise your experience to our product. Also, if you might have any concerns or questions related to b2b features, you can for sure contact us at support-sbc@bsscommerce.com for further assistance and advices. Thank you so much in advance and looking forward to hearing from you.
March 5, 2024
Installed the app. Went to enable it and is showed all our retail price listings to the public as WHOLESALE prices. Imagine all our customers getting products at wholesale prices. Complained to support, They were helpful but did not solve problems. Wanted a refund for the huge cost in lost revenue, They said no, so we uninstalled the app and it crashed our site . Froze the Check out cart and paralized sales for 6 hours. What a joke. You guys should not be selling this rubbish. You have cost us thousands in lost revenue.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced. I've double-checked the conversation you had with one of our agents and it seems like she has shown you the cause of the issue already. Our dev said that the actual issue was caused by the theme, not our app. We have removed our app code from your site yesterday and also helped you fix the issue with the theme. Hopefully, you can double-check one more time on your end and revise your experience. Thank you so much!
Feb. 22, 2024
Downloaded the app then uninstalled it when i realized normal customers cant see the prices, but the login option will not go away and has effected my store tremendously!!!!
Dec. 19, 2023
I have had the app installed for a few months. It is full of features but it is also unreliable and has a fair share of bugs. The pricing has failed MULTIPLE times and charged customers full price instead of the discounted rate. Previously (not in the past 2 months) the "servers" have also failed and caused customers to see and be charged full pricing. Now today I have added new products to custom pricing lists and the discounts are not working. It's really fustrating to pay $50/m for an app that is not reliable.
Nov. 5, 2023
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there, We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear. We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision. Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all. We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here. Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this. Thank you so much for your understanding!
July 20, 2023
Who can I speak to about the billing? I have been charged $50.00 when I deleted the app within the 14 day trial as it was too difficult to use - can someone please contact me to get the charge removed from my shopify bill thanks.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced. However, kindly understand that this is subscription and according to the system, you will be charged if you step on Shopify billing cycle. In your case, you have already finished the trial and stepped on the first billing cycle. Hopefully, you can reach us out at sales@bsscommerce.com so that we can assist much further and help you revise your experience!
Aug. 18, 2023
[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store. --previous-- On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful. Here is a rundown on the issues we have/are encountering: - The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues. - Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs. - We have two outstanding issues at present where: o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random) o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process. - Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records. - We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else. Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.
Store
ProtegisParts
Using app
Over 1 year
We are so sorry for all the inconveniences that you faced with our app so far. Our team has been optimizing the app as well as our system so that you won't face theses kind of issues again. Also, our agent is now working along with you via our ticket system to resolve all issues you've mentioned. Again, kindly accept our apologize for these all. We will try our a best to revise your experience with our app and our team.
May 3, 2023
Tried to partner with this app because it looked ideal and had good reviews. Being in Australia, we were directed to an office in Vietnam. Had a rushed demo and then we sent an email with one single question. A "ticket" was sent to us but had no content. Followed up a few times seeking an answer or more info. No replies to the emails. Eventually sent one saying will you assist, or should I give up? No response. Very disappointed.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing. However, this is just a misunderstanding since we have responded to your requests multiple times already but they have got into your SPAM. Also, our agent, June, has already reached you at 4 different emails (john@sinclairpm.com.au, info@mogandbone.com.au, john@mogandbone.com.au and paula@mogandbone.com.au) for the past 25 days but never got a response. May you double-check mailboxes one more time (in SPAM as well)? Additionally, since our apps are still installed on your end, we can for sure assist you much further. Hopefully, you can help to revise this feedback which was a misunderstanding. Thank you so much in advance and looking forward to hearing from you very soon!
April 15, 2023
We look forward to customer service getting back to us so we can resolve the issue of being billed for months with no true usage because of setup issues and nothing but run-around, back-and-forth emails. I have even written them Whats App with no resolution. They tell me to use their knowledge base while on their most expensive plan, estimated to spend $1200.00 a year. We have been paying for months with no resolution. This company's customer service has not impressed us thus far, even if the tech is present.
So sorry for the bad experience you had with our team. However, this might be a misunderstanding. We have been exchanging emails regarding your old site "siesta-g-wholesale.myshopify.com". You have already uninstalled the app from January and left a message that "Other; Honestly, I am not sure we need this much UK info." On the new site, we only got your very first ticket request yesterday and we were actually out of office. The app is still activated on your site so hope that we can have a chance to help you setup the app and improve your experience. Again, really sorry for the inconvenience. Thanks a lot for your understanding.
March 14, 2022
Horrible. The prices load super slow and sometimes don't work for no reason. They were trying to fix this pricing errors and they did something wrong coding my theme and now the shopping cart is not working properly. Customer service is OK, they are all the time apologizing. They can't give solutions.
Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need. Cheers!
June 16, 2021
One of the worst experience here! The support is the worst, after 7 days waiting to get the app installed by the team they say that is not possible. Waste of time. I absolutely don't recommend!
Dear, It's Steph from the team. Firstly, please accept our apology for your experience. Our team tries the best to find a solution and it takes more time than expected because your prices are affected by another 3rd-party app and we need some time to look into how it works. Truly, we never want to make a careless fix without considering all possible problems. Hope you can sympathy with us!