Mog & Bone review for BSS: B2B & Wholesale Solution
May 3, 2023
Tried to partner with this app because it looked ideal and had good reviews. Being in Australia, we were directed to an office in Vietnam. Had a rushed demo and then we sent an email with one single question. A "ticket" was sent to us but had no content. Followed up a few times seeking an answer or more info. No replies to the emails. Eventually sent one saying will you assist, or should I give up? No response. Very disappointed.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing. However, this is just a misunderstanding since we have responded to your requests multiple times already but they have got into your SPAM. Also, our agent, June, has already reached you at 4 different emails ([email protected], [email protected], [email protected] and [email protected]) for the past 25 days but never got a response. May you double-check mailboxes one more time (in SPAM as well)? Additionally, since our apps are still installed on your end, we can for sure assist you much further. Hopefully, you can help to revise this feedback which was a misunderstanding. Thank you so much in advance and looking forward to hearing from you very soon!
BSS Commerce: B2B/Wholesale Solution - B2B Shopify App