GlowKontor review for BSS B2B Wholesale Solution
June 11, 2025
The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience. While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.
Hi there, We're truly sorry for the confusion and initial miscommunication you experienced. We completely understand how frustrating it can be when the app doesn't feel intuitive, and we sincerely apologize for falling short of your expectations. That said, our team has been actively working to resolve your concerns and has implemented a custom solution directly on your draft theme to better match your needs. We’d really appreciate it if you could review the changes and let us know your feedback when you have a chance. Once again, we’re sorry for the trouble. Delivering a smooth experience and helping you succeed is always our top priority. Thank you for your honest feedback – it truly helps us improve.
Build a Centralized B2B Wholesale for Shopify | BSS Commerce