Budzburn review for BSS B2B Wholesale Solution
April 15, 2023
We look forward to customer service getting back to us so we can resolve the issue of being billed for months with no true usage because of setup issues and nothing but run-around, back-and-forth emails. I have even written them Whats App with no resolution. They tell me to use their knowledge base while on their most expensive plan, estimated to spend $1200.00 a year. We have been paying for months with no resolution. This company's customer service has not impressed us thus far, even if the tech is present.
So sorry for the bad experience you had with our team. However, this might be a misunderstanding. We have been exchanging emails regarding your old site "siesta-g-wholesale.myshopify.com". You have already uninstalled the app from January and left a message that "Other; Honestly, I am not sure we need this much UK info." On the new site, we only got your very first ticket request yesterday and we were actually out of office. The app is still activated on your site so hope that we can have a chance to help you setup the app and improve your experience. Again, really sorry for the inconvenience. Thanks a lot for your understanding.
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