Zermatt Kaffee ® review for BSS B2B Wholesale Solution
Dec. 10, 2025
Great Support Team, Helpful App Overall The app itself is solid and does what it promises once everything is correctly set up. While there was some initial confusion regarding which features were included in each pricing plan, the support team handled the situation professionally and stayed responsive throughout. Support is consistently available Monday to Friday, and every interaction I had was clear, polite, and genuinely helpful. Even when issues came up, they made the effort to explain options and work toward a solution. Overall, I can recommend this app — especially for the quality of customer support. With a little improvement in how pricing and features are communicated, this would easily be a 5-star experience.
Hi Zermatt Kaffee ® We sincerely apologize for the frustration and confusion this situation caused. We understand how disappointing it must have been to spend significant time trying to obtain accurate information. Integrity and transparency are core values for us, and we never intended to mislead or upsell. The misunderstanding came from miscommunication and a gap in our team’s knowledge, and we are taking immediate steps to retrain our staff to prevent this from happening again. We have already reached out via email to resolve the issue and sincerely hope to have the opportunity to make things right. Your feedback is extremely valuable to us and helps improve our service. We genuinely appreciate your patience and the opportunity to regain your trust. Thanks so much!
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