The Black Dog review for Preorder, Back In Stock ‑ Stoq
Nov. 15, 2024
Hello I have been trying to work with Stoq since mid Oct. I have had good experiences and some very poor. I think Vishu is awful support rep, very unhelpful, demeaning and lazy. Nagaraj was extremely helpful and was able to fix my issue. Anaam tried to help gave a good effort.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this. If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :) Thanks again for your review, and I hope we can make this right. -- Sandesh / CEO
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