May Coffee Crew review for Preorder, Back In Stock ‑ STOQ

Hi there! Anaam here, Merchant Success Lead at STOQ. I just read your review, and I’m truly sorry for what you experienced I completely understand how frustrating it must have been to see your custom site’s layout change. Based on what you described, you may have been setting up preorders. We do our best to make STOQ work on every theme right away. We also support custom themes, but a quick, one-time adjustment is often needed so our app can identify the correct page elements. When our app is removed, Shopify automatically removes our access, and STOQ doesn’t leave behind permanent code. But for the out-of-stock products that still show as available, this could be related to  Shopify’s “Continue selling when out of stock” option being enabled.  I've made a short video to show you the fix that recognizes the correct elements as well as how the continue selling option works - https://www.loom.com/share/008f120dc2464158a10397e18f3ac8bf This quick setting can be enabled/disabled easily and is required for preorders. You can check this setting by going to Products in your Shopify admin > select the product > Inventory > Disable 'Continue selling when out of stock'. Once disabled, the products should then show up as sold out again. We genuinely care about every merchant and work hard, 24 /7, to support everyone we work with - it’s at the heart of what we do. When someone uninstalls before we can help, it really does feel like we’ve failed at what matters most to us. Please don’t give up on us just yet. If you’re willing, I’d personally help you set everything up on a draft theme first so nothing affects your live site until it’s perfect. I'm happy to also get on a call with you and help you live. You can book a call with me here: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding Please give us one chance to make this right. Looking forward to hearing from you. -- Anaam / Merchant Success Lead