Papers Planners review for Preorder, Back In Stock ‑ STOQ

I would not recommend this app if you plan to do anything beyond the initial pre-order deposit. (their exact words) The app works fine for collecting the first payment, but once you get into post-preorder issues (remaining balance collection, billing mistakes, payment corrections), there is no real support or solution. If anything goes wrong, you’re stuck. I spent over an hour with their chat support trying to fix a payment collection issue. They initially tried to help, then another rep stepped in and told me to contact Shopify. Shopify then told me to contact the app developer. Meanwhile, nearly $2,000 is in limbo with no way to properly charge customers or correct the orders. The app cannot: -Recover from billing mistakes -Handle payment collection issues after preorder -Reset or fix partial payment workflows once something breaks If there’s any issue after the deposit, you’re on your own. My honest advice: skip partial payment apps entirely and use Shopify’s native preorder/payment system instead. It’s simpler, supported, and won’t leave you trapped between Shopify and a third-party app when something goes wrong. Save yourself the headache.