Back in stock Restock Preorder

We’re very sorry to hear about your experience and understand how concerning it is to feel that you may have missed potential sales. We reviewed your account and can see that the app was installed yesterday, only a few hours before this review was posted. Your store is currently on our FREE plan, which does not include the automatic email notification feature, so no back-in-stock emails would have been sent automatically by the app. We also checked our support inbox and have not received any email or support request from your store yesterday or today. We would have been happy to investigate this immediately. We’d really appreciate the opportunity to look into what happened, including why the app may no longer be appearing or working on your store. Please contact our support team with your store URL so we can investigate the issue and help get everything resolved. We take issues like this seriously and would be happy to work with you directly.

1. If a app is installed when it was free, IT WILL ALWAYS remain free for that store. So your store will always get the app for free. 2. No we do not discriminate between free users and paid users. Our team worked almost 5-7 hrs to get the app working in your store. But your theme was customized a lot. 3. We had logged in to your store 2 days before and we never closed it as the issue was not resolved. Hence we didn't have to log in again. So you did not see IP update. 4. Your theme is customized a lot. And that is the reason why our app didnt work. And we mentioned you this immediately , the day you installed the app and still we worked on it for 2 days. 5. After we sincerely tried to help you, gave you constant updates still a misunderstanding happened. We are sorry for this. But we believe its not right that we did not help you because you installed our app for FREE. 6. You can check all our apps reviews. We have worked hard with every customer and made sure they are satisfied. Whether the customer installed app free or paid.