Pre‑order Manager Pro
Separate preorder items; split the shipping cost at checkout
Rating
3.4
feedback
19
chart
#12,930
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
37%
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Less than a year
58%
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More than a year
5%
Reviews Summary
The reviews for the Mercantile Preorder Backstock app are mixed, with both positive and negative feedback. Positive aspects highlighted include the app's ability to handle pre-orders and backorders effectively, support for managing stock lists from multiple vendors, and excellent customer service. Users appreciate the quick responses from the developer, Jesse, and the app's seamless integration with their online stores. On the other hand, negative reviews mention issues with customer support responsiveness, complexity of the app, and difficulties in managing subscriptions. Overall, the app seems to be beneficial for businesses dealing with pre-orders and backorders, with a strong emphasis on customer communication and order management.
Highlights
Review RSS Feed
All reviews
Nov. 12, 2024
kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht
Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!
Oct. 10, 2024
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!, I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back. Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window. Thanks
Sept. 12, 2024
Feb. 23, 2024
Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain. Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!
Oct. 24, 2023
This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles). There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it. Highly recommend!
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