Pre‑order Manager Pro
Separate preorder items; split the shipping cost at checkout
Rating
3.1
feedback
24
chart
#10,896
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
67%
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More than a year
17%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's ability to manage pre-orders and backorders efficiently, especially for larger stores with multiple vendors. The support team is highly praised for being responsive and helpful in resolving issues quickly. Users also like the feature that allows orders to be split based on product availability. However, on the negative side, there are complaints about slow customer support response times, complexity in using the app, and issues with the latest updates affecting subscription management. Some users find the app confusing and labor-intensive, suggesting that it could be simplified for better usability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 19, 2024
Sent an email twice to service@mercantileapps.com no response to a simple question. Wanted to know for one of our stores if it is possible to manage 1000's of products with csv, matrixify or whatever, no response.
Were sorry that your inquiry was not responded to or found in our queue, as the message was somehow flagged as spam - albeit this is quite rare. We do have a few options for bulk processing including importing and metafield mapping. If you are interested in reinstalling the App, I will gladly then reach out to you for help!
Nov. 12, 2024
kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht
Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!
Oct. 10, 2024
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!, I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back. Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window. Thanks
Sept. 12, 2024
Feb. 23, 2024
Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain. Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!
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