All reviews

Rating Breakdown

  • 5
    86% (18 ratings)
  • 4
    5% (1 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (1 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 17, 2024

This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 23, 2024

Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain. Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Tried a few on the Shopify app store. Brilliant app and support has been excellent, thank you Jesse. Great app for managing preorder items more flexibly. The different shipping options shown in the checkout reduces a lot of friction with customers having to wait for orders until the out-of-stock item is fulfilled. Thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles). There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it. Highly recommend!

Using app

About 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 24, 2023

Solid app. Needed some customization but support quality was excellent and is now working perfectly. Thanks JP.

Store

Sim-Lab

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 1, 2022

Just what the doctor ordered. We're selling a lot of products on backorders and this is a perfect app for a store like ours. Support is friendly and immediate. Highly recommended.

Using app

6 months

Total reviews

8

Average rating

4.5

5 / 5 Share

July 28, 2022

After trying some apps and getting no response at all to my problem from some developers, I finally ended up with Mercantile Preorder Backstock apps and wow finally... what a service from Jesse. At the moment I'm very busy with other things but Jesse just works behind the scenes...and suggests things that I haven't thought of yet. Pro activity I love it. App has no influence on speed and works fast because I had that problem with other apps that buttons started to lead their own life... Jesse & whole team Thanks again... Igor.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2022

This App was suggested (by Shopify) as a substitute for lead times per variant using custom meta fields. With lead times changing by the week it's been challenging communicating this to our customers. The BackStop app does that for us. It allows us to provide information on our product page and throughout the purchase process so there are no surprises. It's been working great so far and the customer support from Jesse has been quick and professional.

Using app

19 days

Total reviews

5

Average rating

4.8

5 / 5 Share

June 5, 2022

Works great and excellent customer service! Much more reasonably priced than the other preorders apps I've found.

Using app

4 months

Total reviews

38

Average rating

3.1

5 / 5 Share

May 23, 2022

This app is allowing us to do preorders easily! It's very simple to use and the splitting of orders is exactly what we needed in order to make preorders work for us! Jesse has been great at answering our questions and responds very quickly! We just launched preorders last week and everything seems to be working great for us. Very happy we found this app!

Using app

7 months

Total reviews

7

Average rating

4.9

5 / 5 Share

May 16, 2022

Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 25, 2022

Fantastic Application! It's got benefits for your customers and for tracking orders in the backend as well. With this app we are able to effectively communicate pre-orders and ship dates to our customers at the time of their purchase, which is great for our customers. We are also able to choose to have orders split into two different order fulfillments based on product availability in our WMS which helps our team in house process orders more effectively. This app allows for the most efficient pre-order shipping from a customer satisfaction point of view! We use Shiphero as our WMS and it integrates well with that third party application!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2022

Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

Not only is this app able to handle and facilitate a unique part caveat of our business model (Wholesale customers), it was the only app that was able to also facilitate backorders with order splitting - something that made our Ops team very happy. Above both of those was their incredible support. Jesse was incredible to deal with and amongst all the back and forth emails, he made the time to hop on a call with our team to work through some scenarios. His attention to detail, response time, and overall helpfulness did not go unnoticed. Now, our storefront is able to function as needed with the app and has solved a customer pain point and internal paint point/limitation as well. Thank you Jesse!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

This app has made a big impact on our business. We launch new products seasonally and don't want our customers to have to wait to purchase them until they are in stock. Jesse quickly helped us work through any kinks that we had and resolved them quickly to help us begin selling our product in a smooth way that also makes it easier for us to fulfill on the backend. Would absolutely recommend it! Support is excellent.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

Amazing Developer to work with, one of the best I have worked with. Understands the need of the customer, always on time, always on point. I highly recommend!

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 25, 2021

This app is necessary! If you deal with preorders / backorders in any way (or have been hesitant to do so), get this today. You can let your customers know up-front when you expect the product to ship while still generating sales; and you can help your fulfillment team -or individual- properly manage these orders (splitting fulfillment to ship in-stock items first or holding the entire order until all ordered products are in). Most importantly, the developer is very attentive and shows a genuine interest in your store's success. If you are looking for an app for a very important business need, this is it!

Using app

About 1 month

Total reviews

2

Average rating

5.0