Pre‑order Manager Pro
The Mercantile Preorder Backstock app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's ability to handle complex pre-order setups with multiple variants and split orders. The split-order feature has been particularly useful for merchants taking pre-orders at scale. Users also praise the excellent customer support provided by the developer, Jesse, who is responsive and proactive in addressing issues and providing technical explanations. Additionally, users highlight the app's compatibility with other apps like Bundles.app and its seamless integration with their online stores. On the negative side, some users have reported issues with the app being complicated to use and experiencing functionality problems. There are complaints about poor customer support, with delays in responses and difficulties in resolving issues. Some users also mention challenges with app updates affecting their store's performance. Despite these drawbacks, the majority of users recommend the Mercantile Preorder Backstock app for its effectiveness in managing pre-orders and backorders, as well as its user-friendly interface and reliable customer support.
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We run a footwear brand with a fairly complicated pre-order setup — around 130 variants across two dozen styles, split orders, and a container arriving mid-campaign. This app handles all of it, and the split-order feature in particular has been the difference between taking pre-orders and not. What made me write a review is the support. We hit two genuine edge cases in our setup, and both times I got a clear technical explanation the same day and an actual fix to our account within 24 hours — not "we'll add it to the roadmap." Jesse also talked me out of enabling a setting that would have caused us problems, which is not what most vendors do. If you're doing pre-orders at any real scale, especially with mixed carts, this is the one.
Installed this for my client, a small business owner who isn't tech savvy and needed a complex split-payment feature. It's been great for her, and the developer has been very responsive.
kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht
Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!
Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!, I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back. Though (and as a general announcement) I would email us directly at [email protected] for any and all help - we can always directly respond within a 24hr window. Thanks
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