BackupMaster Backups
BackupMaster - Shopify Backup & Duplication
Rating
5.0
feedback
120
chart
#2,818
All reviews
Rating Breakdown
Review RSS Feed
July 19, 2023
Great product with great support. What more can you ask for. I had some questions re exporting a local backup and Marina was super helpful. A++++
Thank you so much for the great review! All our team is glad you appreciate the Export feature and its added protection for your store. We're committed to keeping your data safe and helping you through any challenges. Your trust means a lot to us. If you have any questions, we're here to help. Thanks again for choosing us to protect what's important to you!
July 1, 2023
Hat unseren Shop gerettet, die App sollte jeder haben. Tollen Support haben die auch noch. Vielen dank noch mal an Eugeney.
Thank you for taking the time to leave such a wonderful review! Stories like yours remind us of the importance of our work and motivate us to continue making progress. We are delighted that we were able to assist you and we appreciate the trust you have placed in us. If you ever need anything or have any questions, please don't hesitate to reach out. We are always here to help!
June 20, 2023
Was shocked that Shopify had no way to roll back to previous versions. Thankful for this app. Straightforward design and easy to use. The Google drive integration is a nice touch.
Thank you so much for your fantastic review! We truly appreciate you taking the time to share your experience with our app. We are happy to hear that you found the app's design user-friendly. The entire team is grateful for your kind words. Our main goal is to provide a simple and time-saving app for our users, and your feedback is invaluable. We're also thrilled that you found the integration with Google Drive helpful. Rest assured, we will continue to enhance our app based on the needs of store owners like you. Thank you once again, and please feel free to reach out to us anytime. We're here to help!
June 9, 2023
Backup does the job and the customer service is very nice and helpful. They have created a custom plan for us to meet our needs.
Thank you so much for your review! We truly appreciate you taking the time to share your thoughts. It brings us joy to know that we have found a solution that fits your business needs. Providing excellent service at an affordable price is our top priority, and we are committed to supporting the success of your business. Please don't hesitate to reach out if you have any questions.
May 30, 2023
Found this app very easy to use and with efficient and fast support! Would highly recommend to other Shopify users.
Thank you sincerely! We are delighted to learn that you find our app user-friendly and that our service meets the needs of your business. We put a lot of effort into making the app interface intuitive and time-saving for you. Our dedicated support team is always available to provide assistance whenever you need it. Thank you for your trust! Feel free to reach out to us anytime!
May 16, 2023
Great, friendly and fast support. They came up with a perfect customized solution. Thank you very much.
Thank you for your inspiring review! The satisfaction and success of our clients are among our top priorities, alongside the utmost security and protection of your valuable data. Please don't hesitate to reach out to us for any assistance or inquiries, and we will do our best to provide you with the optimal solution. We appreciate your trust and continued support!
Feb. 11, 2024
This app has saved my b...acon many. Thank you for making it so easy to use!
We are incredibly grateful for your review! It means a lot that you took the time to support our service and share your thoughts on it. Your feedback is extremely valuable to us, especially since we're thrilled to hear that our service has been useful to your business. We are committed to maintaining the highest standards of app performance and customer service, and we look forward to continuing to exceed your expectations in the future. Please don't hesitate to contact us if you have any questions or need help!
April 20, 2023
Simply the best backup app. She saved my site, the customer support is just incredible, attentive, and the import of backups is the most efficient I have tested.
Thank you so much for your kind words! It was a pleasure to interact with such a thoughtful customer, and we're happy to continue enhancing our app's functionality to better safeguard your data. Our import feature is a recent addition, and we're delighted that it has proven beneficial to your business and meets its requirements. We truly appreciate you choosing to be our client and entrusting us with your valuable data.
April 6, 2023
We have not had to use any features for restoring previous versions yet, but so far this has been really easy to set up and customer service has been excellent. They even emailed to let us know that we could choose a new cheaper plan (our store isn't open yet so we're not taking any orders at the moment) which was good of them I think.
Thank you for your kind words and wonderful review! We are delighted to hear that our service has met your needs. As a developing store owner, we would like to recommend our service for undoing any unwanted changes during your store's editing process. Our service includes individual item restoration, as well as the restoration of theme code snippets. Thank you again for choosing our service, and please don't hesitate to contact us if you require any further assistance. We are always here to help you out.
March 29, 2023
I asked a question about the plan via chat and received a very quick reply. I received accurate replies to my questions. I installed this application and was able to use it with confidence. Thank you very much.
Thank you very much for taking the time to leave a review and for your kind words! We are grateful that you chose our service and placed your trust in us to protect your data. Our team is dedicated to maintaining the utmost level of your data security. If you need any help or have questions, please do not hesitate to contact us!
March 23, 2023
Came across this app when we updated a theme and it caused our site to fail. We realised we would need a backup service who could quickly restore a last known good version of the site quickly and easily, backup master provide this and first rate support from our manager Marina, would highly recommend
Thank you for your kind words and for sharing your experience. Reviews like yours really mean a lot to our team and inspire us to continue striving to offer the best service and support possible. Please don't hesitate to contact us anytime you need further assistance!
March 12, 2023
Though I am new user, am very happy with this app. It serves my store backup issues. Customer support is excellent too!
Thank you for taking the time to write your kind review! We truly appreciate your feedback and are happy to hear that our service met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!
March 2, 2023
only a few days into it, but it has some great features for selective restore and the UX is straightforward and logical, Great support so far too!
Thank you so much for your kind review of our app! We're glad to hear that you found our selective restore options helpful. If you have any suggestions for how we can evolve the app to better meet your business needs, please let us know. We value your input and are always looking for ways to improve. Our team is working hard to make the app interface more user-friendly and save time for Shopify store owners and their employees. Thanks again for trusting us to protect your data!
March 1, 2023
Very convenient app, recommend it to everyone. It's easy to operate and follow the visual instructions / manual.
Thank you so much for taking the time to provide us with a wonderful review. We're thrilled to hear that you found our app easy to use and user-friendly. Our team is dedicated to creating an interface that is accessible to everyone, regardless of their technical skills. If you have any questions or feedback, please don't hesitate to contact us. Thank you again for your kind words and for using our app! We're proud to take care of your data protection.
Feb. 14, 2023
Awesome app with phenomenal customer service. I'm super happy with how quickly BackupMaster replies to emails/inquiries.
Thank you so much for your kind words! We are proud you chose us to protect your data. Please don't hesitate to contact us if you need any assistance!
Feb. 10, 2023
Very easy interface and great customer support. No worries needed anymore :D Would definitely recommend this app!
Thank you for taking the time to write such a kind review! We're super happy that you found our interface user-friendly. We put a lot of effort into making sure the app is easy to use, and it's great to hear that it's paying off. If you ever need any help, our support team is here for you, ready and willing to assist. Thank you again!
Feb. 7, 2023
Was super easy to set up and I even got them to create a physical backup and send me the link, so I had a copy. Great work.
Thank you very much for your kind words! We're happy to hear that our team's work met your needs. If you require any assistance in the future, don't hesitate to reach out to us.
Feb. 3, 2023
Super helpful app, especially for small companies and little businesses just starting up because they have a very fair, and clear pricing scheme. Easy to back up everything in a breeze. Excellent customer service.
Our team would like to express our gratitude for your wonderful review! We are thrilled to hear that our app is beneficial to your business. We hope our future updates, aimed at enhancing the ease of data recovery, will please you. If you need any assistance, please don't hesitate to contact us. Thank you again for your support!
Feb. 1, 2023
If I would have known your product before I would have been very grateful. Because I had a data crash right after an addon installation and then I had to start from scratch. I‘ve decided your addon in case of low maintenance costs, because I need to earn money first to be able to proceed to spend more. I‘m impressed of your personal and fast service and feel very secure now since I have chosen your service.
Thank you so much for choosing our backup app and writing this wonderful review! Your experience as a store owner is essential to us. Thank you for sharing it. It will help us to understand our customers' concerns and needs better. Please don't hesitate to contact us anytime you need help!
Jan. 30, 2023
So far so good, the app is working as I had hoped it would. I have only had it installed for about a week now. Marina is my Support Manager and she has been great in reaching out and offering to help me but the software has been intuitive so far. I would highly recommend it.
Thank you so much for your wonderful review! We are very pleased that you noticed the user-friendly interface of the app. We are working hard to make data recovery as simple, fast, and transparent as possible. Our support team is always happy to help. Please feel free to contact us if you have any questions!