BackupMaster Backups
Overall, the reviews are overwhelmingly positive. Users consistently praise the app for being easy to install and use, running quietly in the background, and providing reliable automated backups that give real peace of mind. Many reviewers highlight the quality of the support team, especially quick, friendly, and knowledgeable help from staff members like Alex and others. Several users also mention successful restores after mistakes, theme issues, or product import problems, showing that the app can be genuinely valuable when something goes wrong. Features such as backing up themes, menus, metafields, Google Drive integration, and even Shopify Files/media are seen as especially useful. The main negatives are centered on pricing, feature gaps, and a few unresolved concerns. Some users feel the app is expensive compared with alternatives, especially for extra stores or advanced backup controls like SFTP export, custom retention settings, or on-demand backups. A few reviewers ask for broader language support and more control over where data is stored. There is also some uncertainty around whether media/files backup and restore is fully supported in all cases, and one review mentions a refund request. Even so, even critical reviews often acknowledge that the app is moving in the right direction and does the core job well.
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Reliable backups and fast, helpful support We run a B2B HoReCa store with almost 2,000 products and a lot of apps that sync and bulk-edit data, so having daily backups of products, collections, metafields, themes and menus gives us real peace of mind. When BackupMaster added menu backups, I wasn’t sure if the new permission had been applied. I contacted support and within an hour Alex had checked everything, confirmed the permissions and triggered a fresh backup – all 6 menus were backed up straight away. Quick, clear and friendly. Easy to use, runs quietly in the background and doesn’t slow down the storefront. Recommended. It also backs up Shopify Files (all 1,100+ of our media files), which was important for us.
Would like a backup solution that backs up everything, including files. Noted a previous comment about 'Unfortunately, Shopify doesn't allow access to "Files" in the Shopify settings. As a result, we can't back them up. However, we will start backing them up if Shopify opens access to this section.' The question is, has this been resolved and allow the ability to backup and restore media files.
Thank you for your review and for raising this question. The earlier comment you referenced was accurate at the time, as Shopify did not provide apps with API access to the Files section. Shopify has since made Files available through its API, and BackupMaster now supports backing up and restoring Shopify Files/media files that are available to apps. We’ve also recently added backup and restore support for Shopify Menus. Shopify is a large and constantly evolving platform with many different types of store data. Some data is not exposed to apps through Shopify’s APIs, while other data types require dedicated development and testing to ensure they can be backed up and restored reliably. We therefore focus on the areas merchants rely on most and continue expanding our coverage over time. We’ve also sent you an email with some additional details. If there is any specific type of data you would like to confirm, please feel free to contact us and we’ll be happy to clarify what is currently supported.
Very helpful and prompt customer service and very easy to use app!
Really easy to set up, and very helpful support!
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