BackupMaster Backups

Thank you for your review and for raising this question. The earlier comment you referenced was accurate at the time, as Shopify did not provide apps with API access to the Files section. Shopify has since made Files available through its API, and BackupMaster now supports backing up and restoring Shopify Files/media files that are available to apps. We’ve also recently added backup and restore support for Shopify Menus. Shopify is a large and constantly evolving platform with many different types of store data. Some data is not exposed to apps through Shopify’s APIs, while other data types require dedicated development and testing to ensure they can be backed up and restored reliably. We therefore focus on the areas merchants rely on most and continue expanding our coverage over time. We’ve also sent you an email with some additional details. If there is any specific type of data you would like to confirm, please feel free to contact us and we’ll be happy to clarify what is currently supported.

Thank you for the thoughtful feedback and suggestions. BackupMaster already supports manual on-demand backups, so you can create a backup at any time before making significant changes to your store. We also keep historical backup versions automatically, and you can export backup data outside BackupMaster, including scheduled exports to Google Drive. For additional stores, each Shopify store requires its own subscription because each store has its own backup data, storage, processing, and restore environment. We also appreciate your suggestions regarding additional languages and external storage options. Shopify is a very broad ecosystem, so we continuously prioritise improvements based on merchant demand, technical feasibility, and the need to ensure backup and restore functionality remains reliable. We also recently added backup and restore support for Shopify Menus as part of our ongoing work to expand coverage. Thank you again for taking the time to share detailed feedback.

Hi Shahzaib, BackupMaster includes a 7-day free trial. Since the app remained installed after the trial ended, Shopify automatically started the paid subscription and applied the charge. Once you contacted us, we issued a full refund, which was confirmed by Shopify. Depending on the bank, it may take a few business days for the refund to appear on the statement. For any questions about a trial, subscription, or charge, please feel free to contact our support team. We’re always happy to look into the situation and help.