Organicrelevance review for Rewind Backups

1 / 5

Aug. 2, 2017

I'd give this a zero. WHat do you have fake reviews written by friends and family? I am pretty unpleased with this application. I deleted collections of blogs and put them all under one category versus several. I asked for help to "rewind and backup" a previous date to get these blogs back in place. This is the "professional" email I received back. Sent to Karina S and [email protected] How would you like to fix this? What would you like to happen? Mike -- Mike Mike from Rewind No hello and thank you for contacting us. I've read the previous issues from the email forwarded by Shopify ...etc. Just this response. Not what I call customer service. I then responded with my issue and didn't hear back from them. So I sent another email asking Is anyone home? The next day I woke up and checked for emails and still no response. Not an app I would recommend. Customer service is very poor.

Using app

7 days

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for leaving a review for Rewind. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and offered to help resolve the issue. Customers can now rewind items back on their own, without assistance from Rewind.

Rewind Backups for Shopify
Rewind Backups
4.8 star
1,026 reviews

Automated Real-Time Shopify Data Backups And Restore.

Developer
Shopify App Store