Rewind Backups
Maximize your store uptime with automated backup and restore.
Rating
4.2
feedback
616
chart
#46
All reviews
Review RSS Feed
May 7, 2026
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up. We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
April 29, 2026
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
Thank you for your thoughtful feedback. We're thrilled to hear that our support team has been helpful, and that you feel confident using Rewind. We appreciate you taking the time to share your experience!
April 25, 2026
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
April 24, 2026
Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores. We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
May 12, 2026
We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product. A couple of learning from this exercise might help our customers:- 1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database. 2. This would mean what we had to do - manual fixes. 3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless. In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
We appreciate you sharing your experience. Losing your store is stressful, and we're glad that Rewind's recovery brought your site back. You're right that some items in Shopify, such as menu navigation, will require manual configuration if you want to restore them. To help clarify this, we have a Knowledge Base article on what Rewind backs up and restores for Shopify: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify We hear your feedback about the export of your backup data, and we appreciate your open communication as you worked through your store recovery with our support team. If there's anything else we can help with, you can always reach us at [email protected].
April 9, 2026
Saved the day after another app deleted a ton of collection - get it, when something goes wrong you'll be glad you had it installed!
Thank you for your review. We're so happy that Rewind saved the day when a third-party app caused data loss. Thanks for choosing Rewind to protect your Shopify store data.
April 4, 2026
was free, they charged me 160 euros. not recommended
Thank you for sharing your feedback. Regarding the pricing update, we provided advanced notice via email to keep customers informed before the change. This was our first price increase in many years, and it reflects substantial added value through continued investments in our product reliability and security. If you have any questions, our support team is available at [email protected].
March 29, 2026
Used this for more than 3 years. Logged in today and noticed that our account was deactivated because we have not logged in for over 90 days. This is a back and restore app. So we will have a need to login to check only when there is a need for a restore. However, the app did not stop collecting the charges for all these months. To add to the woes, the account restoration also did not work.
Thank you for taking the time to share this feedback. We understand it can be frustrating when needing to re-authenticate your account. Accounts require re-authentication for security reasons after 90 days of inactivity. You can easily re-authenticate by clicking the confirmation link sent to your email. This is a standard practice to protect the integrity of your Rewind account. Rest assured, your backups have been running the entire time. Our support team has reached out directly and remains available to help you. We appreciate your collaboration and the opportunity to sort this out together.
March 27, 2026
Excellent service client!
Thank you for your feedback! It's great to know that you're happy with Rewind's backups and restores for Shopify.
March 23, 2026
Great app, and the support received has been second to none. Recommend highly.
We're pleased to hear that you've had a great experience with our Customer Support team. Thank you for sharing this valuable feedback with us.
March 21, 2026
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
March 20, 2026
Easy to integrate & backup. Support was able to get all my businesses under one account quickly. Great communication and the whole processes has been great!
March 19, 2026
I recently lost 17,000 email addresses which we had accumulated over a serious amount of time. Rewind was able to recover all of them for me. They made it easy for me to do this and I totally appreciate this service.
Thank you for taking the time to share this feedback. It's fantastic to hear that the recovery process was easy for all 17,000 email addresses for your Shopify store. Thank you for continuing to choose Rewind to protect your Shopify data.
March 5, 2026
Support have been great responding to my queries and assisting with requests I have made. We have two Shopify sites that use the Rewind Backup app, and their support was happy to talk me through setting up the app on our second site so that we could bundle them both into one subscription. They also have several different types of subscription and helped me choose the one that worked best for us.
We're thrilled that you've had a great experience with our Customer Support team, and we were able to help you bundle your Shopify sites into a single subscription. Thank you for sharing this feedback, and for choosing Rewind to protect your Shopify data.
Feb. 25, 2026
I used to love this app, but they brough up the price which is fine (but no notificiation), they had also failed to answer my 4 email requests asking for a JSON hard copy. In fact I haven't heard from them since Christmas time. For backing up your shopify store I advise other options. Thanks ---- Updating this review from Feb 18th as support reached out. It turned out that the email stopped being recognized by their support system. This has since been resolved and with helpful support I have gone back to them as you need good backups and a helpful person/good customer service at the other end. Otherwise it just doesn't work. Regarding price change I just missed the notification. Thanks
Thank you for taking the time to share your feedback. We understand how frustrating communication issues can be. That’s never the experience we aim to deliver, especially when you've previously had such a positive experience with Rewind. Regarding the recent pricing update, we did share advanced notice via email to keep customers informed ahead of the change. Our support team has reached out directly and remains available to help. We appreciate your continued collaboration and the opportunity to work through this together.
April 28, 2026
I have successfully restored in the past with Rewind. I used to have a good review for this app. We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support. A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Thank you for your feedback. We're sorry to hear that your experience with Rewind has changed from a previous 5-star review. Our support team has followed up and restored your blogs. On the weekend support, we hear you. Our current standard support hours don't include the weekend, but we never want our valued customers to feel left alone. We do our very best to get back to all enquiries as quickly as possible, in the order they are received.
Jan. 28, 2026
Annoyed they increased the price more than double without warning. You just have to discover it on your bill.
Thank you for taking the time to share your feedback. We shared our price update communications via email to help keep our customers informed. We hear your feedback, and we continue to strive to be as transparent as possible about pricing and price updates.
Dec. 29, 2025
They raised the pricing by double without announcing it. Is there also a bigger benefit ? I found nothing.
Thank you for sharing your valuable feedback. Our price update reflects our continued investment in new improvements that enhance the protection of your Shopify store, including: advanced backup and restore coverage for metafields and translations, backups and restores for Klaviyo and Mailchimp at no extra cost, and enterprise-grade security to keep your data safe. We never want our valued customers to feel blindsided by these updates, and we strive to communicate as transparently as possible. For more details on our price update, please visit our Knowledge Base: https://help.rewind.com/hc/en-us/articles/41129110623899-Price-update-for-Rewind-Backups-for-Shopify-and-Protection-Suite
Dec. 27, 2025
I am so angry and annoyed at this back app. I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information". This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then! There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up. Well.. the reality is you'll only learn of what is not being backed up when you try and restore. I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them. Very poor on the part of this site. In this situation both Shopify and Rewind Backups were equally useless. Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.
Thank you so much for taking the time to share your feedback. Being trustworthy is one of our core values, and we never want our customers to feel misguided on what's supported and unsupported by our backups and/or restores. Although we do back up and restore Smart Collections, we cannot current see, back up, or reliably restore the manual sort order even though Smart Collections themselves will be successfully restored. If you'd like to discuss this further, please contact our support team at [email protected].
Dec. 20, 2025
Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.
Thank you for taking the time to share your feedback. We shared email communications about this update to keep our customers informed. This price change reflects added value through continued investments in our product reliability and security. To cancel your subscription, log in to your Shopify admin --> select Apps in the sidebar menu --> find Rewind in the list of Apps --> scroll to the bottom of the page and click "Uninstall app". If you experience any issues while uninstalling, our support team is always here to help at [email protected], and our Knowledge Base has detailed guides on how to cancel your subscription.