Rewind Backups
Automated Real-Time Shopify Data Backups And Restore.
Rating
4.8
feedback
1,046
chart
#66
All reviews
Rating Breakdown
Review RSS Feed
Nov. 10, 2024
Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.
Nov. 2, 2024
While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.
Sept. 30, 2024
I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!
Sept. 21, 2024
I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.
Sept. 17, 2024
Great support who actioned my requests quickly. App works well and is a must have for any store.
Aug. 29, 2024
Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.
Aug. 18, 2024
Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.
Aug. 16, 2024
Support is always quick to respond and very helpful!
Using app
About 6 years
Total reviews
1
Average rating
5.0
Aug. 10, 2024
Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.
Aug. 1, 2024
Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day. Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.
Aug. 1, 2024
Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.
July 15, 2024
Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.
July 14, 2024
Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you
March 6, 2025
Great support from Brittney once again and the team at Rewind regarding our recent account modifications. Thank you
June 17, 2024
I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
May 24, 2024
We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
May 29, 2024
If you have thousands of products, do not rely on this. Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products. For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up. Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.
Using app
Over 1 year
Total reviews
9
Average rating
3.4
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.