Rewind Backups
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users have praised the excellent customer service provided by the app, with quick responses and helpful support. Users have also highlighted the ease of installation and use of the app, as well as its effectiveness in backing up Shopify store data. However, on the negative side, there are complaints about unexpected price increases without prior notification, difficulties in canceling subscriptions, and issues with the restore process, such as missing data and delays in recovery. Some users have also expressed concerns about the app not backing up certain elements like inventory tracking quantities, leading to manual workarounds and frustrations.
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Your responsiveness, timeliness, and expert support throughout this process are incredibly appreciated. You went beyond simply answering my questions, and I’m very grateful that you took this back to your team and were able to provide the export. Thank you again for all your help!
The app doesn't work and they will charge you 5x more than what is advertised. Stay away.
I cancelled this and I've still been charged. I will update my review if they fix it, otherwise be warned they've doubled the cost I originally agreed to and now I can't unsubscribe and stop paying. Despite cancelling it weeks ago, I'm still being billed for it!
Thanks for the feedback, and for giving us the chance to sort this out with you directly. Everything's all settled now on our end. And we're always here if anything else comes up.
Great customer service. Quick and accurate help.
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