Rewind Backups
Rewind Backups has received mixed reviews from users. Positive aspects highlighted include easy installation, reliable data protection, and responsive customer support. Users appreciate the peace of mind provided by the secure backup features and the helpfulness of the support team in resolving issues. However, negative feedback revolves around issues like login problems, restoration difficulties, unexpected price increases, and limitations in specific data restoration options. Some users also expressed concerns about the transparency of pricing changes and the effectiveness of the app in certain scenarios. Overall, the app seems to offer valuable backup services but faces criticism for various operational challenges and pricing issues.
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The customer service for the Rewind app is fantastic. Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed. There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc. But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up. We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
Thank you for your thoughtful feedback. We're thrilled to hear that our support team has been helpful, and that you feel confident using Rewind. We appreciate you taking the time to share your experience!
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
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