Rewind Backups
The reviews for the Rewind app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick and accurate help, easy installation, and peace of mind knowing that store data is securely backed up. Users appreciate the support team's responsiveness and helpfulness in resolving issues. On the other hand, negative feedback revolves around pricing concerns, unexpected price increases, difficulties in restoring specific items, and limitations in backing up certain data like inventory tracking quantities. Some users also expressed frustration with the app's billing practices and lack of transparency regarding pricing changes.
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Great customer service. Quick and accurate help.
We thought this app will cost 9 USD a month... now we paid for long time around 40 to 50 USD ...
The customer service for the Rewind app is fantastic. Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed. There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc. But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up. We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
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