Rewind Backups
Maximize your store uptime with automated backup and restore.
Rating
4.2
feedback
616
chart
#46
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
27%
-
Less than a year
47%
-
More than a year
20%
Reviews Summary
Rewind has received mixed reviews from users. Positive aspects include exceptional customer service, quick responses, and the ability to recover lost data effectively. Users appreciate the peace of mind and confidence in using the app for backups. On the other hand, negative feedback revolves around issues such as price increases without notification, difficulties in restoring specific items, lack of transparency in billing, and limitations in the backup process. Some users have expressed frustration with the app's functionality, especially in critical situations where quick restoration is essential. Overall, while some users find Rewind to be a reliable backup solution with excellent support, others have encountered challenges and limitations that have led to dissatisfaction.
Highlights
Review RSS Feed
All reviews
May 7, 2026
Rewind Backups was easy to install and started protecting our store data immediately. The interface is straightforward, and the features provide peace of mind knowing our Shopify data is being securely backed up. We did experience a login issue initially, but their support team was responsive, helpful, and followed through on all communication until everything was resolved. It’s reassuring to know our store data is protected, and we appreciate the reliability and support behind the application.
Thank you for taking the time to share this feedback. We're happy to hear that Rewind was easy to install and started protecting your store right away. It's also great to hear that our support team followed through on the login issue until everything was fully resolved. Thank you for choosing Rewind to protect your Shopify data.
April 29, 2026
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
Thank you for your thoughtful feedback. We're thrilled to hear that our support team has been helpful, and that you feel confident using Rewind. We appreciate you taking the time to share your experience!
April 25, 2026
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
April 24, 2026
Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores. We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
May 12, 2026
We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product. A couple of learning from this exercise might help our customers:- 1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database. 2. This would mean what we had to do - manual fixes. 3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless. In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
We appreciate you sharing your experience. Losing your store is stressful, and we're glad that Rewind's recovery brought your site back. You're right that some items in Shopify, such as menu navigation, will require manual configuration if you want to restore them. To help clarify this, we have a Knowledge Base article on what Rewind backs up and restores for Shopify: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify We hear your feedback about the export of your backup data, and we appreciate your open communication as you worked through your store recovery with our support team. If there's anything else we can help with, you can always reach us at [email protected].
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