Rewind Backups
The reviews for the Rewind app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick and accurate help, ease of installation, and peace of mind knowing that store data is securely backed up. Users appreciate the support team's responsiveness and helpfulness in resolving issues. On the other hand, negative feedback revolves around pricing concerns, unexpected price increases, difficulties in canceling subscriptions, limitations in restoring specific items like inventory tracking quantities, and instances where the app failed to restore data effectively. Some users also mentioned challenges with communication and transparency regarding pricing changes.
Review RSS feed
Great customer service. Quick and accurate help.
We thought this app will cost 9 USD a month... now we paid for long time around 40 to 50 USD ...
The customer service for the Rewind app is fantastic. Vitor spent significant time patiently providing comprehensive explanations (via email and video call) of all of the different elements of our plan and what we need to do to ensure our site can be safely restored if needed. There are certainly aspects to be aware of when using the app - things that cannot be backed up due to privacy, API complexities, etc. But, with help from their customer support, I now better understand what is backed-up and what is not, and can proceed with development plans knowing exactly what can be restored if need be.
Waited on meeting even though I was 9 minutes late and was courtiuos and helpful.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.