Rewind Backups
The reviews for the Rewind app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick and accurate help, and ease of installation. Users appreciate the peace of mind knowing their data is securely backed up and the comprehensive explanations provided by the support team. However, negative themes include unexpected price increases, difficulties in canceling subscriptions, and issues with restoring specific items. Some users also expressed frustration with the app's limitations in backing up certain data, such as inventory tracking quantities.
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Your responsiveness, timeliness, and expert support throughout this process are incredibly appreciated. You went beyond simply answering my questions, and I’m very grateful that you took this back to your team and were able to provide the export. Thank you again for all your help!
The app doesn't work and they will charge you 5x more than what is advertised. Stay away.
I cancelled this and I've still been charged. I will update my review if they fix it, otherwise be warned they've doubled the cost I originally agreed to and now I can't unsubscribe and stop paying. Despite cancelling it weeks ago, I'm still being billed for it!
Thanks for the feedback, and for giving us the chance to sort this out with you directly. Everything's all settled now on our end. And we're always here if anything else comes up.
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