Rewind Backups
Maximize your store uptime with automated backup and restore.
Rating
4.1
feedback
619
chart
#34
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
27%
-
Less than a year
47%
-
More than a year
20%
Reviews Summary
Rewind has received mixed reviews from users. Positive aspects include exceptional customer service, quick responses, and the ability to recover lost data effectively. Users appreciate the peace of mind and confidence in using the app for backups. On the other hand, negative feedback revolves around issues such as price increases without notification, difficulties in restoring specific items, lack of transparency in billing, and limitations in the backup process. Some users have expressed frustration with the app's functionality, especially in critical situations where quick restoration is essential. Overall, while some users find Rewind to be a reliable backup solution with excellent support, others have encountered challenges and limitations that have led to dissatisfaction.
Highlights
Review RSS Feed
All reviews
April 29, 2026
Over the years, Rewind's customer service has always replied quickly and has been exceptional. We haven't had to do anything but let the service do its job. We feel confident and safe using this product.
April 25, 2026
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
April 24, 2026
Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores. We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
April 15, 2026
We had a perfectly functioning Website till Feb 2026 and was away in March-early April, 2026. When we got back some of the key links and pages on our Website has vanished. Looking at the activity log for Mar, we find that Rewind has been hiding and unhiding pages and its totally stuffed the site I now have asked them restore pages. I don't understand how they have admin access to do this - backup's should be read only and a write based on user approval.
Thank you for your feedback. Please note that Rewind backups are read-only and do not modify your Shopify store. If you choose to run a restore manually, your data will be restored. Restores are never performed automatically. As a valued customer, we would love to help you resolve any issues you're facing with your Shopify store. To that end, our support team has reached out directly and remains available to help.
April 9, 2026
Saved the day after another app deleted a ton of collection - get it, when something goes wrong you'll be glad you had it installed!
Thank you for your review. We're so happy that Rewind saved the day when a third-party app caused data loss. Thanks for choosing Rewind to protect your Shopify store data.
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