Rewind Backups
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Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.
Data disasters happen all the time. We're glad you've never experienced one and we hope you never do. You don't have to use Rewind but we would caution that having a backup—and a way to restore data seamlessly in event of a disaster—is a must. Rewind is about preparedness and knowing that if you ever have a problem, you have a clear, quick path to get back to business as usual.
This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.
We’ve been using Rewind Backups for about a month, and it’s been a great experience so far. We accidentally uploaded a SKU spreadsheet to the wrong store, but thanks to Rewind we were able to quickly revert and avoid any issues.
Hidden/obfuscated process for canceling subscription - 1 star every time.
We’re sorry to hear you felt the cancellation process was unclear. For security reasons, cancellations can only be made by a store admin. This is intentional, and in line with best practices like zero trust and least privilege access. While that extra step may be inconvenient, it’s there to prevent unauthorized changes to critical apps like backups. We’ll continue to look for ways to make the process clearer.
Excellent customer service! Helpful and very nice.
There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.
We’re sorry we didn’t meet your expectations. We know how frustrating it is when things don’t go as planned. There are always edge cases and restoring data after complex updates can sometimes require extra context from the team involved. We’ll use the experience to keep improving how we support our customers.
Great app. Highly recommend. This is a lifesaver and Stephan was able to help me with my problems. 10/10
Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.
A week ago, while connecting Shopify to JTL Wawi using the JTL Connector app, I lost all my product data. I was extremely frustrated. The JTL Connector app overwrote all the product data in Shopify with empty rows. A complete disaster! I honestly don't understand why JTL doesn't have a built-in security mechanism for this. Anyway... Luckily, I had recently activated Rewind Backups. When I used the last backup to restore, I was disappointed to discover that Rewinds doesn't save or restore automated backups of the product meta fields I had spent a long time and painstakingly creating. Oh no! My frustration was even greater. Was all the data really lost? When I contacted Rewinds Support, wondering if there was any way to salvage my many meta fields, I immediately received extremely friendly assistance. A huge THANK YOU to Bianca and Stephan. Within 5 days, all the lost data was restored. Hallelujah! As I subsequently learned, automated restoration of meta fields is currently not possible with Rewind's backup. Rewind requires manual intervention. But they do it brilliantly. So, anyone who loses their data (especially product meta fields) but has a Rewind backup should take a deep breath and contact the support team. Miracles still happen. Dear Rewind team, thank you so much for the amazing help. Absolutely fantastic! Thanks for everything. Best regards.
After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back. Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images. We had a paid subscription and expected better performance. If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.
Thank you for your feedback and sorry for the hassle you experienced with restoring images. To clarify, Rewind backs up and restores the exact HTML of your product descriptions, along with images that are properly attached to Shopify resources like products, variants, and collections. In your case, some of the images were added as standalone media via hard-coded URLs, which unfortunately means they weren’t linked to Shopify objects and couldn’t be included in the backup. The best way to ensure full image coverage is to upload them using Shopify’s image picker. That way, the images are “attached” and Rewind can capture and restore them automatically. We appreciate you highlighting this. Your feedback helps others avoid similar pain and gives us insight into where expectations can be clearer. Thanks again.
Bianca was responsive and effective. All good due to her help.
The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!
We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!
The team are fantastic - they've been so responsive and helpful in helping us get going with over 20+ stores! The piece of mind knowing they're backing up is amazing; with so many products, orders, content - and a large team engaging in the site management - it's great to know the backups will be there should we ever need them.
App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.
We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour. Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.
Brittney has been wonderful in helping us integrate Rewind into our Shopify sites! She provides quick responses and thorough communication on how to setup Rewind and select the best plan for our business. Really appreciate all of her help!
Great app and even better support! I had a problem with the restore process and got a fast response from Brittney! All is well.
We’re currently preparing for a system transition as we update our Shopify site, and Brittney Durston from Rewind has been an absolute standout throughout this process. From the start, Brittney provided thoughtful, detailed guidance that helped us understand what to expect and how to prepare effectively. She offered clear advice on best practices and troubleshooting strategies to help us avoid potential issues before they arise. Her proactive approach and depth of knowledge have given us real peace of mind as we move into this next phase. Even though we're still in the preparation stage, Brittney’s support has already made a significant impact. She’s professional, responsive, and truly invested in helping her clients succeed. We’re grateful for her partnership and highly recommend her and the Rewind team!
I had problems with the new installation and choosing a pricing plan. Biance helped me very quickly and competently. Everything was great, thank you very much.
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