All reviews

Rating Breakdown

  • 5
    94% (976 ratings)
  • 4
    3% (28 ratings)
  • 3
    1% (8 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (21 ratings)
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5 / 5 Share

Jan. 16, 2024

We really love Rewind for backing up our Shopify store. It provides us with confidence that our information is stored, and runs on its own. We are really looking forward to the release of the integration with Monday.com! The sooner the better!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Rewind Protection Suite has been incredibly helpful for our website staging and backup system, the backup automatically started working right away with no issues. I was contacted by one of Rewinds employees, Igor, and he was happy to answer any questions that I had. He made the process much easier and was very kind. Thank you Igor!

Using app

5 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 6, 2024

It is an important and useful app.

Using app

About 1 year

Total reviews

29

Average rating

5.0

5 / 5 Share

Dec. 24, 2023

Rewind app works very well in the background. Nice to know everything is backed up on a regular basis automatically. Company worked with me on a plan that fits my needs perfectly. Very responsive. Great company. Great service. Brittney is wonderful. Thanks. Steve.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Great app that has given me peace of mind. Also the support team are fantastic.

Using app

17 days

Total reviews

6

Average rating

4.7

5 / 5 Share

Dec. 14, 2023

We love Rewind. Its give us peace of mind knowing if something goes downhill on our store, we can revert back to an earlier backup, or even restore a deleted product. We're very happy with their app.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

I am happy I have not needed to restore from Rewind Backups but I am confident, based on others reviews, it will be no problem. I like the insurance that my data will be there incase we need to recover all our data.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Really satisfied with this app. Been using it for 3 years for our small business. It backs up every single detail of the store that we didn't even think about. We get regular emails for back up summary which is really helpful. Customer service is top notch. We recently needed some help with our data export and the support team was super friendly, helpful and understanding of our needs. Totally recommend it.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

We received fantastic support from Brittney, she found a great solution to the issue we needed to resolve and was very patient and helpful with a fair bit of back and forth to get everything sorted. Highly recommended!

Store

SPHAERA

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

Excellent company and product. I highly recommend them.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 8, 2023

A very good shopify backup service for all objects: products, customers, metafields etc. Peace of mind. Good UI to review the data in different versions of a product. the ability to restore individual products and versions which is a lot of control. Easy to set up. Sales person met with us to run through features. Looking forward to using the monitoring, but we have not yet. Great feature package. We are on the plan that has Staging and monitoring, above base level. Customer service was responsive and very helpful, with one misunderstanding which we sorted out, and a problem with not operating in Australian time zone for business hours. I think premium gives you 24h. minus one star for - confusing documentation and process for backing up and restoring product metafields. This might seem like an edge case, but it was the first thing we wanted to restore, and we found it was hard. It was also the ingredients data for our products, so important. It needs to be restored manually, there is no way to see what Rewind have before you restore it to production. You can't restore versions with the Staging feature. The product restore UI is missing a few fields which may be important when deciding. Compared with other shopify apps that do import/export, Rewind is a bit of a black box, you can't see the data they have. obviously other apps are much harder to use.

Store

Toby Co

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 8, 2023

I uploaded a disastrous csv to shopify yesterday and started to freak out. It wiped all my variant skus out completely and I couldn't fix it. I was like "oh I have that backup app i never thought i would need." I ran it back to the night before and it FIXED EVERYTHING (but inventory). Saved me an insane amount of time. Thank you so so so much.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Great support, great app, great and easy implementation - all-in-all, just great!

Store

Kandii

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

Very useful app that does exactly what it's supposed to.

Using app

3 months

Total reviews

15

Average rating

4.9

5 / 5 Share

Oct. 27, 2023

We have recently installed this app to protect us in the event of data loss or other human error related issues. The install and initial backup went smoothly, and the app's interface seems simple enough. Although we're hoping we never have to use it, it's really nice to have the peace of mind that it provides.

Using app

10 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

Their support desk is so nice and very kind. When I asked some questions about installing this app, their support desk, especially Ola,Support Wizard, helped me a lot and gave me very clear answer so quick. インストールに関して質問があり、ヘルプデスクに質問しました。Ola という方が、すぐに、明快なサポートをしてください、無事、インストールできました。 とても助かりました。安心して使用できます。

Using app

15 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Great app, easy to use and peace of mind knowing our store is properly backed up. Alyssa from support was also excellent! Would definitely recommend.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

This is the best insurance that one can purchase for their website. We had several scares in the past with coding get messed up by various apps, etc. I no longer need to have anxiety over this now that we have back-up of our site always available. You shouldn't hesitate.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 16, 2023

I had many questions about changing the admin access and username, and I couldn't have been happier with the quick response and how everything was explained so I could make the changes. Even when I didn't have all the information, the way I could verify myself as the admin and owner was smooth, as my marketing team set this account up for me, and I no longer use them. Thanks, Chris

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

The Rewind Backups app is reliable, easy to use, and offers a clear overview of what's being backed up and when.

Using app

About 2 years

Total reviews

2

Average rating

5.0