APEX RC review for Rewind Backups

Hello, I’m Kaleigh - head of customer support here at Rewind. I wanted to reach out and make sure you understood that we completely empathize with your frustrations here, as they're frustrations we've felt ourselves. Our backups rely on webhooks or little digital notifications from Shopify to us regarding items that have changed so that we can make a new record of it. When it comes to inventory - Shopify’s API currently does not consider a sale to be a change associated with a product. Which means that when you sell something, we are not notified of the inventory update as a ‘change’ to your product. When a product is restored to an earlier version - we can keep the inventory exactly as it is in the present moment (because we can see it), but when a product is DELETED, we have no record of the inventory changes, so we set the inventory at 0. Although we do backup your product images, title, description, tags, price and variants I want to apologize that inventory not being included in this this wasn’t clear, and assure you that it’s always top of mind for us in conversations with Shopify about the API. Given the level of disappointment I’d really appreciate having a conversation with you about it and what we can do to help assure you of our commitment to backing up your store data as much as we possibly can. Please feel free to email me at [email protected] so I can help resolve any lingering concerns you have about the process and again apologize for the misunderstanding. -Kaleigh de Palézieux Head of Customer Support