BayEngage Email Marketing, SMS
Recover abandoned carts and send personalized email campaigns
Rating
4.6
feedback
67
chart
#7,754
Reviews Over Time
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Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the team at BayEngage and TargetBay. Customers highlight the helpfulness, responsiveness, and dedication of team members like Ron, Pat, KJ, and others. The apps are commended for their functionality, ease of use, and cost-effectiveness compared to other email marketing platforms. Users appreciate the personalized support, seamless transitions, and the significant improvement in email marketing results after switching to BayEngage and TargetBay. However, there are a few negative reviews mentioning issues with test emails, glitches, and lack of responsiveness in customer support.
Highlights
Rating Breakdown
All reviews
Oct. 7, 2024
The team at BayEngage has been absolutely fantastic. Their entire team has been friendly, knowledgeable and very helpful. I am very happy that we made the switch to BayEngage for our email marketing and reviews.
Sept. 6, 2024
Ron and the team have been super helpful with the onboarding and ongoing management of our reviews. They're a great company to work with.
July 12, 2024
We recently switched to TargetBay from another provider, and instantly saved 3-figures on our monthly plan. Quickly learned that our previous provider had us on a shared server with thousands of other clients, which seriously damaged our sender reputation. TargetBay placed us on a dedicated IP, and upon our first campaign, we experienced almost a 50% open percentage right out of the gate -- something we have never come anywhere close to in the past!
July 4, 2024
Trash, test emails don't work, it says I need "activation" which is euphemism for money with these Apps here.
I appreciate the feedback and understand your frustration. We have restricted the ability to send test emails for unverified accounts because we have seen a lot of scammers installing the app and sending spammy emails. This negatively impacts our sending infrastructure and impacts all our legit clients like you. We take our email deliverability seriously to help you and our other clients. We can activate your account and more than happy to set up your authenticated domain. Thanks for your understanding.
June 10, 2024
Great so far! Going above and beyond and Pat, Ron and KJ really helped me out getting setup and to take things to the next level.
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