Rating

4.7

feedback

97

Reviews

chart

#553

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    7%
  • Less than a month
    59%
  • Less than a year
    15%
  • More than a year
    8%

Reviews Summary

Mergify is highly praised by Shopify merchants for its efficiency in simplifying order management and reducing shipping costs. Users appreciate the app's ability to automatically merge orders from the same customer, saving time and streamlining fulfillment processes. The Smart Suggestions feature, customizable merge rules, and reliable performance are highlighted as key strengths of Mergify. Additionally, the app's support team receives accolades for being responsive and helpful in resolving issues. However, there are some concerns raised about the initial setup process and the availability of certain features only in paid plans.

Highlights

Efficiency in order management and cost reduction
Automatic order merging and time-saving features
Smart Suggestions and customizable merge rules
Responsive and helpful support team
Concerns about initial setup and feature availability in paid plans

Rating Breakdown

  • 5
    81% (79 ratings)
  • 4
    3% (3 ratings)
  • 3
    2% (2 ratings)
  • 2
    3% (3 ratings)
  • 1
    10% (10 ratings)

Reviews with Text

  • 98% (95)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

April 13, 2026

Was working fine for a while but now has issues merging some orders.

Using app

--

Total reviews

1

Average rating

3.0

5 / 5 Share

March 16, 2026

Overall, Mergify is a reliable tool for Shopify merchants who want to simplify order management. The ability to merge multiple orders into one shipment saves both time and money while improving the customer experience.

Using app

1 minute

Total reviews

9

Average rating

5.0

1 / 5 Share

March 2, 2026

bad

Using app

10 days

Total reviews

2

Average rating

3.0

Developer Reply

Sorry to hear your experience was bad. We weren’t able to identify the issue from the review alone, and we didn’t see any errors on our side. Mergify is designed for stores that need to merge eligible orders based on their settings, so if your workflow didn’t require merging (or the setup wasn’t aligned), it may not have been a good fit. We’ve reached out to help. Please reply so we can review your setup together, and if we resolve it, we’d appreciate it if you’d consider updating your review.

5 / 5 Share

Feb. 24, 2026

This app works exactly as expected. Mergify detects orders from the same customer and allows us to combine them easily. It saves time and keeps our order management organized without affecting inventory or analytics.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2026

Mergify has been a lifesaver for our fulfillment process. It automatically combines orders from the same customer, saving us time and reducing shipping costs. Simple and effective!

Using app

1 day

Total reviews

5

Average rating

5.0

All reviews

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