Mergify: Combine, Merge Orders
The reviews are overwhelmingly positive about Mergify’s core value: it helps merchants identify orders from the same customer, merge them into one shipment, reduce duplicate shipping charges, and save time and money. Many users say it is easy to use, not overcomplicated, and flexible enough to fit different workflows, with both manual control and automatic suggestions. Support is also frequently praised as friendly, responsive, and willing to help with questions or custom needs, and several reviewers mention that the app has improved fulfillment organization and reduced workload. The main negatives center on support and reliability concerns for a smaller group of users. Some reviewers report slow or missing responses from customer service, unresolved issues, and confusion around setup or documentation. A few mention workflow problems such as difficulty unmerging orders, inventory/fulfillment issues, international order limitations, and unexpected behavior with test orders or refunds. There is also strong criticism from multiple users about changes to the free plan and pricing, which some describe as misleading or a bait-and-switch. Overall, the app is seen as highly useful when it works as expected, but a minority of users experienced serious support and operational frustrations.
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I really do love this app however, I've come across a couple issues. It would be great if only the full name and address had to match. For some reason if a customer purchases with the same name and address but uses a different email, Mergify doesn't catch those orders so they get missed. I also offer several pre-ordering sales in the summer that are all shipped in the fall, so customers can combine those orders to ship together. For some reason, the Mergify app doesn't catch all orders under a customer so I am shipping separately and losing money since they only pay for shipping on one order (by using a code). I'm not exactly sure why some orders get merged, and not others but I merge all orders until Mergify has no more suggestions to offer. I already have this set to the last 360 days so I'm unsure why this is happening! The last request I have is that instead of sending a custom email saying that orders # and # have been combined, it would be best if the new merged order with the confirmation number was sent to the customer instead. This way if they reach us with questions, they have their new order number. I will update my review if/when these changes are made!
This app suggests orders from the same customer that could be merged, avoids orders that appear mergable, but were shipped to different names, and refunds the duplicate shipping charge for me automatically. Genius!
Needs to be easier to 'unmerge' orders. its not very user friendly and you cannot search the orders to unmerge, you have to manually look at each order number,
Hi, Thanks for your feedback. We are currently working to address this issue. We'll update you once we fixed this for you.
Great customer service and support. The team are friendly, responsive and genuinely happy to help. They took the time to answer my questions and were willing to discuss customisations to suit our workflow. It's refreshing to deal with a company that's so approachable and customer-focused. Highly recommended.
We use this program all the time and it works great for us and our customers. Whenever there has been a problem, the team has been great to work on and and respond promptly.
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