Mergify: Combine, Merge Orders
Merge Shopify Orders | Mergify App for Smart Fulfillment
Rating
4.5
feedback
46
chart
#712
All reviews
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Oct. 15, 2025
Says there is a free plan but you can't do anything unless you pay for the $10 plan at a minimum. Waste of time and misleading
Hi there, Thank you for your feedback. We’re sorry for any confusion! As described in our pricing plan, Shopify Development Stores can use the app to test it for free, with full access and no charges. For live, non-development stores, we offer several paid plans starting at $9.99/month, all clearly displayed on our pricing page. Additionally, every paid plan comes with a 7-day free trial, so you can explore all features and make sure Mergify fits your needs before committing. We strive to be transparent about our pricing and features, and we’re always happy to help clarify anything or assist with setup. Please feel free to reach out to our support team anytime.
April 24, 2025
We’ve contacted support multiple times with serious issues. Still no reply. Very disappointing.
Hi there, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize if it felt like we were unresponsive. After checking on our side, we couldn't find any recent messages from you. It's possible there was a technical issue or the messages didn’t reach us. We absolutely want to make sure your concerns are heard and properly addressed. Could you please reach out to us again at [email protected]? We’ll prioritize your case and do everything we can to resolve the issues as quickly as possible. Thank you for your understanding and for giving us the chance to make this right. We truly value you. Best, Mergify Support Team
April 28, 2025
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails. EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there, We’re really sorry to hear about your experience and completely understand how disappointing this must be. After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you. Currently we are working on your issue to fix it as soon as possible. Best, Mergify Support Team UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention. We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again. Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at [email protected] Thank you again for your patience and for giving us the opportunity to make this right.
Sept. 14, 2024
Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had. We understand how frustrating this must be, especially when you rely on the app for your business. Please know that we take your concerns seriously, and we’re committed to resolving the issue as quickly as possible. We have taken steps to improve our processes. I hope the experience since was pleasant. We are committed to supporting our customers and resolve any issues.
July 11, 2024
Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.
Thank you for sharing your feedback. We appreciate every suggestion and strive to improve Mergify. 1. Although we have changed the free plan, we do honor the previous free plan quotas. I'm sure you have noticed this since you used Mergify since. 2. You can setup Mergify to automatically fulfill original orders when it merges them. Although we mention this in our onboarding slides, we'll definitely improve our messaging. Nevertheless this issue is easily avoidable!
April 7, 2024
Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.
Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.
Feb. 26, 2024
Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”
TLDR; Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers. You can read more below if you have time! **********Original Response************ Hi, I hope you're doing well. We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers. Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case. It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan. We would love to communicate and resolve this misunderstanding. ********************** **********Update********** Let's take a step back! Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges. The change in the free service seems to be the main issue. Barkley-ware was never charged by Mergify. We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges. "Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service. "They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan" "which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.
March 1, 2022
Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.
Thanks for writing your review for Mergify! We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you. Generally speaking, You have stated two matters: 1. "items being restocked and overselling" 2. "having to invoice for more shipping" Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity. For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones. We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!