Barkley review for Mergify: Merge, Combine Orders

TLDR; Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers. You can read more below if you have time! **********Original Response************ Hi, I hope you're doing well. We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers. Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case. It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan. We would love to communicate and resolve this misunderstanding. ********************** **********Update********** Let's take a step back! Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges. The change in the free service seems to be the main issue. Barkley-ware was never charged by Mergify. We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges. "Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service. "They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan" "which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.