Honeydew USA review for Mergify: Combine, Merge Orders

Hi there, Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down. We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side. We’re committed to resolving any issues you’re facing and we are trying to fix the problem in the shortest time. Thanks again for your continued support and understanding. Warm regards, Mergify Support Team UPDATE: Thank you for updating your review. We're truly sorry to hear this and we completely understand your frustration — your experience is far from what we aim to provide. We want to clarify that we’ve done our best to check for any incoming messages from your account across our support channels. It’s clear that something has gone wrong in the communication process, and for that, we sincerely apologize. The removal of the live chat was temporary and unintentional in terms of cutting off communication — it’s being re-evaluated now based on feedback like yours. We genuinely care about resolving your issue. If you’re open to it, please reach out again at [email protected] and mention this review — we will make your message a top priority. Thank you for your honesty and for helping us improve. We take every message seriously, whether public or private.