JET EYES review for Mergify: Combine, Merge Orders
June 12, 2025
The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded on the merged orders....so any merged order ships for free regardless of the total. This app is the best option for our business which has LOTS of multiple customer orders each month but it's far from a good solution.
Hello, We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an alternate address explaining that the only inquiry we’d received under your email was actually intended for a different store—specifically about the Smile app—which we answered within 24 hours. Please take a moment to check your spam or promotions folder. In that follow-up we also asked for any specific details about the issues you’re encountering so we can address them directly, but your response indicated the question was for another store and didn’t provide further information. We’ve reviewed nearly 150 merges and identified just one isolated refund-related issue, so we need your help to pinpoint any other occurrences. You continue to use the app with the same settings, so we’re ready to collaborate on a resolution—just let us know exactly what’s going wrong and we’ll get it fixed. We hope to hear back from you.
Merge Shopify Orders | Mergify App for Smart Fulfillment