Mergify: Combine, Merge Orders
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A customer placed two separate small orders by mistake, and I found out that Mergify could help combine orders so I can consolidate the orders to ship as one shipment. As a first time user of Mergify, I encountered some issues merging the two orders. I set up a call with Mergify on Saturday 9.30am and I told Aliz from Mergify the problem I encountered, he was able to identify the problem quickly and although it was something that needed to involve his team to fix it. By 10.52am the same day he emailed me confirming the issue was fixed. I was finally able to ship out the merged orders to my customer. Aliz was incredibly efficient and helpful!
At first, I wasn’t sure if an ‘order merge’ app was even necessary. Two weeks later, I can’t imagine not having it. It’s one of those things you only appreciate after using it.
Honestly surprised Shopify doesn’t have this built-in. Mergify fills a huge gap. It’s one of those apps that just makes sense.
Hello there, We’ve heard that a lot! We built Mergify to fill exactly that gap, and it means so much to hear it’s making such a difference for your store. Thanks for sharing your experience! Best, The Mergify support Team
It’s rare to find an app that makes customers happier and reduces workload. Mergify is one of those rare ones.
Hello there, We really appreciate your kind words! Our goal has always been to create a tool that supports your team while also improving the customer experience. We're so glad Mergify is delivering on both fronts for you. Best, The Mergify support Team
works well with very quick customer support!
Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.
Thank you for highlighting Mergify’s personalized rules feature! 🌟 Reducing manual effort while maintaining efficiency is what we strive for. If you ever need help setting up new rules or optimizing your workflow, don't hesitate to reach out. We're here to ensure your experience is top-notch! 🚛💡
The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.
Thank you for your kind words! 😊 We're so glad to hear that you're loving the merging suggestions feature! If you ever have questions or ideas for improvement, we're just a message away. Happy merging! 🚀✨
Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.
Thank you so much for your amazing review! 🌟 Your feedback about both manual and automated options is incredibly encouraging—our goal is to make your workflow as seamless as possible. If you ever need assistance or have suggestions, feel free to reach out. We're here to help! 🚀
Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!
Thank you so much for the amazing review! 🌟 Your five-star rating means the world to us! If you ever need further assistance or have suggestions for improvement, we're always here to help. Thanks again for your support! 🚀✨
We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality. We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.
Thanks for the positive review! You guys are doing a great job in CUDDLY. We are proud to be part of your journey.
Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!
Thank you for the great review. We're proud to offer the best we can and to be part of your journey.
Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.
Thanks for your kindness. We are more than happy to hear that we have been a help to your business!
I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!
Thanks for your kind review. We want to make this app perfect, so we appreciate all the suggestions and feedback we get from users. With your help, we were able to fix a problem in the app and add a new feature regarding combining discount codes! Happy merging!
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