BestChat: AI Chatbot+Live Chat for Shopify

BestChat: AI Chatbot+Live Chat

Increase Sales and Support with Live Chat and AI Chatbots.

Rating

4.7

feedback

219

Reviews

chart

#1,411

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    16%
  • Less than a day
    10%
  • Less than a month
    19%
  • Less than a year
    47%
  • More than a year
    8%

Reviews Summary

The BestChat: AI Chatbot+Live Chat app has received overwhelmingly positive reviews from users. Many users appreciate the AI feature, noting its accuracy in recommending products and providing responses to customer queries. The app is praised for its ease of use, customization options, and time-saving capabilities. Users also value the app's ability to enhance customer interactions and improve customer service. However, some users have mentioned issues with the AI being slow or making occasional errors. Additionally, a few users have raised concerns about the lack of responsiveness from customer service and the need for improvements in multilanguage support and chat app functionality.

Highlights

Positive reviews highlight the accuracy and effectiveness of the AI feature in recommending products and responding to customer queries.
Users appreciate the app's ease of use, customization options, and time-saving capabilities.
Some users have experienced issues with the AI being slow or making occasional errors, while others have mentioned concerns about customer service responsiveness and the need for improvements in multilanguage support and chat app functionality.

Rating Breakdown

  • 5
    89% (194 ratings)
  • 4
    6% (13 ratings)
  • 3
    4% (8 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

April 22, 2025

Very nice loving it so far

Store

Beutra

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

April 19, 2025

It seems good, I don't have any experience yet... it seems there is enough adjusting

Using app

16 minutes

Total reviews

6

Average rating

5.0

4 / 5 Share

April 14, 2025

Wow, quite an interesting application,..I love it and will continue to use it.

Using app

7 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Dear MazzyCosmetics-spa, Thank you for your amazing feedback! We're thrilled you find our application interesting and enjoyable. Your enthusiasm keeps us motivated! 🌟😊

5 / 5 Share

April 13, 2025

BestChat: AI Chatbot+Live Chat is a customer service tool designed to enhance communication between businesses and their customers. It combines the capabilities of an AI-driven chatbot with live chat support, allowing businesses to automate responses to common queries while still providing the option for human interaction when needed.

Using app

9 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello Netherlands Ebike, Thank you for your kind words! We’re delighted you enjoy the combination of AI and live chat. Your insights are important to us, and we’re here to support you! 🙏💪

5 / 5 Share

April 8, 2025

The AI feature is surprisingly knowledgeable about my store. I'm very happy with the product and level of service overall.

Using app

Over 2 years

Total reviews

12

Average rating

4.9

Developer Reply

Hi SatNavWorld, Thank you for your positive review! We’re delighted you find our AI knowledgeable. Your insights are important, and we’re committed to enhancing your experience! 🙏💪

All reviews

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