BestChat: AI Chatbot+Live Chat
Increase Sales & Support with Smart Live Chat and AI...
Rating
4.7
feedback
138
chart
#2,358
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
31%
-
Less than a day
25%
-
Less than a month
23%
-
Less than a year
17%
-
More than a year
4%
Reviews Summary
The reviews for the BestChat AI Chatbot+Live Chat app are mostly positive, with users praising its ease of use, time-saving capabilities, and effectiveness in answering customer queries. The AI functionality is highlighted as a key feature that learns quickly and provides accurate responses. Users appreciate the app's ability to recommend products, handle customer interactions, and enhance the overall customer experience. However, there are some concerns raised about the app being overly 'smart' and making decisions without user consent, leading to customer frustration and financial loss. Additionally, there are mentions of slow AI response times, lack of customization options, and issues with mobile usability.
Highlights
Review RSS Feed
All reviews
Dec. 20, 2025
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.
Oct. 20, 2025
perfect！！！！！！！！
Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍
July 21, 2025
Hi Stockodea,Your feedback is like a sunshine on a cloudy day! ☀️
July 14, 2025
So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.
Hi Simple Card, thank you for your positive feedback! 😊 We appreciate your suggestions and will seriously consider adding new features to enhance your experience.
June 27, 2025
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
Custom Plate Pros, we truly appreciate your recommendation! 🙌 Happy the app adapts fast and eases your workload. Thanks for trusting us!
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