BestChat: AI Chatbot+Live Chat

Increase Sales & Support with Smart Live Chat and AI...

Rating

4.8

Feedback

134

Reviews

Chart

#2,575

Shopify

All reviews

Rating breakdown

5 88% (118 ratings) 4 6% (8 ratings) 3 4% (5 ratings) 2 1% (1 ratings) 1 0% (0 ratings)

Reviews with text

87% (115)

Review RSS feed

2 / 5 Share

Dec. 20, 2025

It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.

Store Using app Total reviews Average rating

Lansei China About 2 years 2 3.0

Developer Reply

Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.

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