BestChat: AI Chatbot+Live Chat
The BestChat AI Chatbot+Live Chat app has received mostly positive reviews from users. Users appreciate the app for its ease of use, time-saving capabilities, and the AI's ability to learn quickly and provide accurate responses to customer queries. The app is praised for its helpful customer service tool that enhances communication between businesses and customers. However, some users have raised concerns about the app being overly 'smart' and making decisions without consent, leading to customer frustration and financial loss. Additionally, there are mentions of the app getting in the way of the customer experience on mobile devices, impacting bounce rates and conversions. Users also desire more customization options and improvements in multilanguage support.
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Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.
perfect！！！！！！！！
Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍
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