BestChat: AI Chatbot+Live Chat for Shopify

BestChat: AI Chatbot+Live Chat

Increase Sales & Support with Smart Live Chat and AI...
Developer
BestChat
Rating
4.7
Feedback
142
Reviews
Chart
#2,996
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The BestChat: AI Chatbot+Live Chat app has received overwhelmingly positive reviews from users who appreciate its ease of use, time-saving capabilities, and effectiveness in enhancing customer interactions. Users have praised the app for its AI-driven chatbot that quickly learns about their products and provides accurate responses to customer queries. The app's ability to automate responses, recommend products, and handle customer interactions has been highlighted as a significant benefit. However, there are some concerns raised by a few users regarding issues such as slow AI response times, lack of customization options, and occasional glitches in multilanguage support. Overall, the app seems to be a valuable tool for improving customer service and streamlining communication with customers.

Time spent using app
How long merchants keep the app installed.
Less than an hour 26%
Less than a day 23%
Less than a month 23%
Less than a year 18%
More than a year 4%
All reviews
5 / 5 Share
June 1, 2026

Amazing app. Made everything much easier for users. Thank you for founding this app seriously.

Store Using app Total reviews Average rating
SpineX 3 days 4 5.0
5 / 5 Share
May 27, 2026

Store Using app Total reviews Average rating
my3dprint.bg About 1 month 1 5.0
5 / 5 Share
March 31, 2026

Store Using app Total reviews Average rating
Natali's Make up 1 5.0
2 / 5 Share
Dec. 20, 2025

It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.

Store Using app Total reviews Average rating
Lansei China About 2 years 2 3.0
Developer Reply

Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.

5 / 5 Share
Oct. 20, 2025

perfect!!!!!!!!

Store Using app Total reviews Average rating
Regen-tech 27 minutes 2 5.0
Developer Reply

Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍

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