BestChat: AI Chatbot+Live Chat
The BestChat AI app has received overwhelmingly positive reviews from users, with many praising its ease of use, time-saving capabilities, and effectiveness in handling customer inquiries. Users appreciate the app's ability to learn quickly, provide accurate responses, and enhance the overall customer experience. The AI chatbot feature is highlighted as a standout, with users noting its intelligence and helpfulness in recommending products. However, some users have raised concerns about the app being overly 'smart' and making decisions without consent, leading to potential customer frustration and financial loss. Additionally, there are mentions of the app needing more customization options and improvements in customer service responsiveness.
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Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.
perfect！！！！！！！！
Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍
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