BestChat: AI Chatbot+Live Chat
Increase Sales & Support with Smart Live Chat and AI...
Rating
4.7
feedback
136
chart
#3,526
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
30%
-
Less than a day
25%
-
Less than a month
24%
-
Less than a year
17%
-
More than a year
4%
Reviews Summary
The reviews for the BestChat AI Chatbot+Live Chat app are mostly positive, with users praising its AI capabilities and ease of use. Customers appreciate the app's ability to learn quickly, recommend products accurately, and save time by automating responses to common queries. The AI chatbot is described as smart, helpful, and sympathetic, providing a smooth customer experience. However, there are some concerns raised by users, such as the app being overly 'smart' and making decisions without consent, slow AI response times, lack of notifications, and issues with multilanguage support. Some users also mention the need for better customization options and improvements in customer service responsiveness.
Highlights
Review RSS Feed
All reviews
Dec. 20, 2025
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.
Oct. 20, 2025
perfect！！！！！！！！
Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍
July 21, 2025
Hi Stockodea,Your feedback is like a sunshine on a cloudy day! ☀️
July 14, 2025
So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.
Hi Simple Card, thank you for your positive feedback! 😊 We appreciate your suggestions and will seriously consider adding new features to enhance your experience.
June 27, 2025
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
Custom Plate Pros, we truly appreciate your recommendation! 🙌 Happy the app adapts fast and eases your workload. Thanks for trusting us!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more