BestChat: AI Chatbot+Live Chat for Shopify

BestChat: AI Chatbot+Live Chat

Increase Sales & Support with Smart Live Chat and AI...
Developer
BestChat
Rating
4.8
Feedback
133
Reviews
Chart
#2,491
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The BestChat: AI Chatbot+Live Chat app has received mostly positive reviews from users. Many customers appreciate the app for making customer interactions easier and saving time by automating responses to common queries. The AI feature is praised for its ability to learn quickly and provide accurate information about products. Users also like the user-friendly interface and the helpful customer support provided by the app. However, some users have experienced issues with notifications, slow AI responses, and limitations in customization options. Overall, the app is seen as a valuable tool for enhancing communication with customers and improving the online shopping experience.

Time spent using app
How long merchants keep the app installed.
Less than an hour 27%
Less than a day 24%
Less than a month 23%
Less than a year 19%
More than a year 5%
All reviews
5 / 5 Share
June 1, 2026

Amazing app. Made everything much easier for users. Thank you for founding this app seriously.

Store Using app Total reviews Average rating
SpineX 3 days 4 5.0
5 / 5 Share
May 27, 2026

Store Using app Total reviews Average rating
my3dprint.bg About 1 month 1 5.0
5 / 5 Share
March 31, 2026

Store Using app Total reviews Average rating
Natali's Make up 1 5.0
2 / 5 Share
Dec. 20, 2025

It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.

Store Using app Total reviews Average rating
Lansei China About 2 years 2 3.0
Developer Reply

Hi Lansei China, thank you for your honest feedback. We understand your concerns and will carefully review this issue to improve the service and avoid such situations.

5 / 5 Share
Oct. 20, 2025

perfect!!!!!!!!

Store Using app Total reviews Average rating
Regen-tech 27 minutes 2 5.0
Developer Reply

Hi Regen-tech,Thank you for your feedback and support. We truly appreciate it.👍

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