BestDealer Dropshipping&Trends
BestDealer: an all-in-one solution for global dropshipping!
Rating
4.6
feedback
463
chart
#2,950
All reviews
Rating Breakdown
Review RSS Feed
Oct. 10, 2024
Your agents are very slow in providing service. Your products are too expensive, and the delivery time is simply unacceptable.
Dear Customer, Thank you for your feedback. We're dedicated to providing efficient service, competitive pricing, and timely delivery. We're sorry to hear that your recent experience didn't meet your expectations. We're actively working to improve our customer service response times. Our team will reach out shortly to offer the best product recommendations and address any concerns you may have. We value your opinion and are committed to enhancing your experience with us. If you have any immediate concerns, please feel free to contact our agents directly for swift assistance. Best regards,
Sept. 9, 2023
I have tried emailing 4 times regarding a problem with an order, but on respond from anyone, nobody from customer service. I even subscribed for the app, and now i have deleted it. I do not understand why there is nobody who can help you. I even tried Whats App, no response. PLEASE DO NOT USED THIS APP. THEY WILL NOT RESPOND TO YOU IF YOU HAVE ANY PROBLEMS OR ISSUE.
Hello sir/dear, we feel really sorry that we didn't check your email in time. We didn't mean not to respond to your messages, but since we checked our service mailbox, and didn't see an email from you, we will check all of our mailboxes again. We will send personal agents for our customers. You could contact us in live chat which you can find the Blue icon in the lower right corner of our website page. Also, there are WhatsApp and Skype contact way on the top of our page. Maybe these signs are not visible enough, I have reported this to the IT team, and we can do better! Sorry for this again, We've sent an agent to contact you already. Please let him know all of the questions you have, We are always willing to provide quality service to our customers. hope you have a nice day. Sincerely BestDealer team
May 16, 2023
Simply unreliable. Your agent does not take you and your business seriously and makes you wait for days. You have to charge at least 1000$ to be able to place orders.
Hello sir We can make payments with Paypal, which is no limit. if you want to top up, you could top up the amount you want, and let the agent know, they will deal with it. I don't why you say we have to charge you at least 1000$. this comment is unfair to us. If you don't how to do this, please contact me at [email protected] Have a wonderful day！
June 5, 2022
In your app description, you write you can Source & Import any product from AliExpress & 1688 with One-click publishing to Shopify. that's not true you don't have the ability to add products from 1688 so don't write it in the description,worst app ever don't install it
Dear shop owner of YOGADEPT Thank you so much for your review. We're so honored to be part of your dropshipping journey. Our app indeed has this function of sourcing&importing products from AliExpress&1688 with One-click publishing to Shopify sotre.May I have your e-mail or other cotact? Then our customer service will assist you to proceed to the next step .We will do our best to support your business.Looking forward to your response.Thanks in advance.
Feb. 3, 2022
Used to be okay in the past but now its worse. Customer service is not replying at all! Never mind i dont know the status of the shipped item, but its been more than 3 weeks since i reached support on chat and email and still no reply whatsoever. If something goes wrong, you will not get any help.
Dear shop owner of GAZIBO, Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry to confirm you that your previous agent has left our company and could you please leave your contact details here and we can arrange you a new agent? We believe we can get better service for you. Thanks in advance!
Dec. 23, 2021
WARNING ! If i could give this APP a Zero star i would! Horrible APP. This APP sent fulfillment cancellations to all my existing suppliers with outstanding orders making me have to manually fulfill the orders. And when i placed an order with them, it deleted the item from all sales Chanel. DO NOT INSTALL THIS APP!!!! DO NOT INSTALL THIS APP! OMG!!! What a pain to fix all the problems it caused. I bet all those 5 star reviews are fake.
Dear shop owner of Kate McEnroe New York, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are very sorry for the questions you ask. We have repaired this problem in time, and it will no longer perform any cancellation operations on your order. You can use BestDealer safely. I hope we can still have opportunities for cooperation in the future. Thanks in advance!
Dec. 20, 2021
Cheapbuy No recomiendo esta aplicación, porque la integre en mi tienda y cuando ya tenia 1000 productos en la tienda llega el primer pedido atravez de ellos, y tube que hacer el reenbolso al cliente porque no seintregra con aliexpress despues de contactar con ellos 5 o 6 veces y no me solucionaron nada .y he tenido que enpezar de nuevo tengo muchas APP esta es la peor perdi el cliente y muchas horas de trabajo.
Hi Cheapbuy, Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry I am not quite sure on the problem you described, would you please leave us with your contact so we can follow up regarding the isseu and we will fix it as soon as possible if there is any system bug. Looking forward your feedback, thanks in advance.
Dec. 15, 2021
App to avoid for serious business. Careless customer service providing different and conflicting answers. Product arrived broken and problems in having the return / exchange. I strongly advise against this service.
Dear shop owner of acquistiexpress, Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry for your bad experience. We continuously improve the quality of our packaging to reduce the possibility of breakage and will do better in our future after-sale cases. Thanks for your understanding. Hope we can have the opportunity to cooperate again in the future.
Sept. 18, 2021
WARNING ! This app will send FULLFILLMENT CANCELLATIONS to all your exisiting suppliers with outstanding orders when you install the app. DO NOT INSTALL THIS APP IF YOU HAVE CURRENT ORDERS IN YOUR SYSTEM To the APP Makers - WHAT A WRECKLESS THING TO DO shame on you YOU MESSED UP FULLFILLFILLMENT OF 100S OF MY ORDERS
Dear shop owner of MissFits, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are very sorry for the questions you ask. We have repaired this problem in time, and it will no longer perform any cancellation operations on your order. You can use BestDealer safely. I hope we can still have opportunities for cooperation in the future. Thanks in advance!
March 30, 2021
They discriminate against new traders. They only accept orders from sellers with a minimum of 5 sales per day.
Dear shop owner of THE BEST PROMO, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are glad to serve all kind of customers, including new sellers. Please keep free to conatct us and we will give you good service! Our sourcing feature is re-opened now, if you still have any sourcing requests, please feel free to contact us, we will do our best to help you with your business.
Dec. 24, 2020
I had good expectations regarding this app. Unfortunately the reality hit me in the face. I sell a lot of different products and half of the time there were troubles, shipping was more expensive and the parcel was locked until I accept, or the shopping they purposed is not available. And 1 week after the order the product was not gone yet... And when you tell them the struggle you are going through they just say "please wait patiently". It should be 8-12 days delivery it's more 8 to 12 days to ship... Oh I also forgot that the tracking number often change which make customer contact you because they don't see any update... I lost 200usd if you calculate the money i had to refund or the product they refused to take. Plus the subscription I paid, for the sourcing, even if it was not available half the time. Only good point is the customer service is fast to answer. Honestly I was wondering why it was not famous, kind of an agent but without moq ? Now I understand, it wasting your time, money and energy.
Dear shop owner of Ambiance Cosy, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We have cooperated with a more professional technical team and become BestDealer. We have completed optimizations for a series of problems. We also have a better logistics team and service team. I believe that we will give you a good experience from the use of the platform to the proper placement of the order. If there are any problems, we will also have an efficient after-sales team to serve you. Please feel free to cooperate with us. I believe that all problems will be solved. Welcome to join us!
Nov. 15, 2020
Sourcing always fails constantly, and the price is expensive. I think it's from the same owner of CJ.
Hi shop owner of MulherChique.com, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are sorry for the bad experience. Now we have cooperated with professional technical team and successfully upgraded to "BestDealer". we have more professional sourcing team with faster search efficiency. We will complete daily sourcing requests within 24h. I believe we will not let you down again. Hope we can have the opportunity to continue cooperation in the future. Please keep free to join us!
Sept. 17, 2020
I am dealing with many dropshipping companies, but this is the worst company I have ever dealt with. Poor customer support Poor handling of goods delayed delivery Can't redirect the parcel, in case you need to refund your customer for late delivery. and there is no response from Topdser about the delivery update. If you are serious about your dropshipping business. Stay away from these people.
Hi shop owner of Terakart, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are sorry for the bad experience, we have cooperated with professional technical team and successfully upgraded to "BestDealer". I believe that our stable shipping methods and high-quality product will not let you down again. Hope we can have the opportunity to continue cooperation in the future. Thanks in advance!
Aug. 12, 2020
This app is so terrible and they are covering up the bugs by giving away free premium membership just to get rankings. This app would not fulfil an order, automatically sync and fulfil the order. I had to manually add the order every time and tracking code as well. Still, this app will not change the status of the order to fulfilled. Worse app ever. Oberlo is much better.
Hi Shop owner of IncredOvative, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are sorry for the bad experience. The good news is that we have cooperated with the excellent technical team and completed the platform upgrade - "BestDealer". We have a more stable logistics channel, better product quality, and a more efficient service team. Also, we launched the branding business. Welcome to join us! We will bring you more satisfactory service.
Feb. 9, 2020
It was good at first but then when I log in I just get a white screen. I am very disappointed and I can't get ahold of anyone.
Dear shop owner of Great Stuff Low Price Marketplace Thank you so much for your review. Sorry for your bad experience. For the bug you mentioned, we have resolved it. Our platform has been updated to "BestDealer". Processing orders faster, solving problems and after-sales more efficiently, and our interface is more user-friendly. I hope you can trust us again and continue to use it, we will arrange better service for you. Thanks in advance.
Jan. 25, 2020
Supposed to be a platform for managing your orders, not an easy platform to set up and use. Customer service just directs you to their manuals and it doesn't make sense.
Hi LeeFed, Thank you for your review.Sorry for your bad experience.Combined with the excellent technical team, we have completed the platform upgrade - "BestDealer". We have optimized the use of the platform system, which will make the processing of your orders more convenient and efficient. We will also provide you with better service in time for any problems you may encounter. Hope we can cooperate in the future.
Jan. 20, 2020
Testei e não gostei. Mesmo adicionando ao Shopyfi só aparece uma página com a logomarca e algo parecido com um chat que também não funciona.
Dear shop owner of Dreams and Histories, Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are very sorry for your poor experience. For better service quality, we have integrated with Alibaba's technical team and successfully upgraded to "BestDealer". More stable and fast shipping methods, better product quality, and more efficient service teams are ready. We are waiting for you to join us! Also, we have been running "Branding" business. Please keep free to contact us if you need. We can provide more convenient and efficient services for your business, and hope that we can cooperate again in the future.