Zotabox Contact Form Builder
Reliable Multi-field Contact Forms for E-commerce by Zotabox
Rating
4.7
feedback
846
chart
#557
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
1%
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Less than a year
3%
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More than a year
2%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use and customization options offered by the app. They find it helpful for creating contact forms, integrating email marketing, and driving traffic to their online stores. Users also praise the app for its user-friendly interface and seamless integration with other functionalities. However, on the negative side, there are complaints about issues with customer support, pricing structures, and limitations on features. Some users have faced challenges with app functionality, lack of support responsiveness, and unexpected fees for certain features. Overall, the app seems to offer valuable features but needs improvement in customer support and pricing transparency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 11, 2024
I can not open this app and want to get help from you, but no one responded. You just keep deducting fees, but users can't get any help from you. Now the app can't be used at all, so I have to remove it, and the money has been paid for nothing. I am very angry.
Dec. 9, 2023
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina, You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers. You blocked us after contacting our customer support this last time. We were always willing to support you. I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Oct. 25, 2023
How do I get in contact with you? Zotabox has stopped working on both of our websites and I've been trying to get it back online for over a week. There is no means to get in contact with support anymore, only an FAQ page?
Hi, we have replied to all of your emails within minutes (like this review response). We have given you screenshots of your contact forms working on your website. We recommend trying in PRIVATE browser to avoid browser cache on your browser. Please take our recommendation. Thanks
Sept. 28, 2021
What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.
Nov. 3, 2020
I like the app it's really cool the customisation allow my customers to fill comfortable and right at home great app
Thank you very much for your kind review. We hope you enjoy your Zotabox tools.
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