Zotabox Contact Form Builder
Reliable Multi-field Contact Forms for E-commerce by Zotabox
Rating
4.7
feedback
846
chart
#557
All reviews
Rating Breakdown
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Nov. 11, 2024
I can not open this app and want to get help from you, but no one responded. You just keep deducting fees, but users can't get any help from you. Now the app can't be used at all, so I have to remove it, and the money has been paid for nothing. I am very angry.
Dec. 9, 2023
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina, You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers. You blocked us after contacting our customer support this last time. We were always willing to support you. I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Sept. 28, 2021
What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.
Sept. 25, 2020
This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.
Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. to load and loads AFTER your website loads (not affecting your visitors experience of your website). We can not minimize certain files or it will affect our tools performance on your website. This FAQ will also help other merchants who are concerned about website loading speed. https://info.zotabox.com/ufaqs/will-zotabox-affect-my-site-speed/
June 16, 2020
We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy. None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular subscription we are paying that is a ripoff. Store owners beware of this app. Their pricing structure is not based on usage even if no one used your contact form they will ask you for more money as they did with the emails they sent to us.
We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing and have not changed it in 5 years. You said yourself you have used our app for 1 year with no prior issues. We see you created 10 individual contact forms to use on your website (part of our service). It is very common to base app fees on site visits (because it is easy to compare with Google Analytics) We offered you 100,000 monthly visits for $29.99/month (save additional 30% if you pay yearly) but you told us to refund your previous payment. For your information, IF you upgraded to the new custom plan offered you would get an automatic credit for unused part of your current yearly plan. We will cancel your Zotabox account as requested in your first email and refund your last payment. We wish you the best with your online store. (if you change your mind, your Zotabox settings will be saved for future use).
May 29, 2019
This app is only good for about a week or two, then goes on auto "Hold" mode. There used to not be a limit on how many impressions our website received, but now, they set a limit on impressions. We don't see why they would do that to their customers.
Dear Exooter, After careful consideration, we have decided to focus and provide great ROI for our premium merchants. Zotabox offers a 30 day money back guarantee that you will increase your profits. You can try us for free for 14 days.
May 21, 2019
used the app for years for free email box and social buttons, now they want $9.99 its been deleted, the features i used are free on shopify nothing special on the premium the usual c class website pop till you drop ups
Hi, we are a bit perplexed since you used our app for years. You may continue to use the free version for free. We have to pay our developers and rent etc that is why we need a premium version. As a business owner, we hope you understand. We wish you success with your online store.
May 6, 2019
I want to delete my account!!!!! stop sending me an email. the app is not installed in my store and they say that I have to pay
Hi, we are Very HAPPY to deal with ALL rare complaints (and issue immediate refunds) if you send us an email at [email protected]. Shopify bills merchants on our behalf. We have NO authority to bill merchants without merchant consent. That said, we have a generous refund policy. Please contact us at the above email and tell us your website url. You may also unsubscribe from our emails at any time. Hope to hear from you soon.
April 25, 2019
Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.
Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period). That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment. We have just given you a full refund. What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at [email protected] and we can resolve this issue for you. We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket). We hope you will update your review to not mislead other merchants. We wish you the best with your online store. Thank you