Southshore Adornments review for Zotabox Contact Form Builder
April 25, 2019
Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.
Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period). That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment. We have just given you a full refund. What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at [email protected] and we can resolve this issue for you. We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket). We hope you will update your review to not mislead other merchants. We wish you the best with your online store. Thank you
Reliable Multi-field Contact Forms for E-commerce by Zotabox