All reviews

Rating Breakdown

  • 5
    94% (33 ratings)
  • 4
    0% (0 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (35)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 5, 2025

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Love this app and customer service!!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 9, 2025

Great support, quick response and problem solved!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2025

Great support !!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2025

Very good tool! Helped my organise all my knowledge base docs in one place, would recommened!!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2025

Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem

Store

ASAHOM

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2025

Good support !

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 4, 2025

great. Support team is perfect and helpful.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2025

Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2025

Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended

Using app

12 months

Total reviews

12

Average rating

5.0

5 / 5 Share

June 5, 2025

Excellent, speedy support! I can highly recommend this app.

Store

Forsana

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2025

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken. Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost. Top team!

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 29, 2025

Very flexible and useful knowledge base product with responsive support!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2025

This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Good app with good support.

Store

Zirrus

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

Thank you so much, it has been a pleasure to show me how I could generate documents. It is really, helpful for my shop. I appreciate this.

Using app

5 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 8, 2025

I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2024

The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

I cannot reccommend this App enough, a great tool. Service and back up is amazing and Amit is very helpful and happy to work with you until your questions are answered. 10/10 from us!

Using app

17 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

I couldn’t be happier with the support I received! The team was responsive and efficient, resolving my issue in no time. They guided me step-by-step until everything was fixed. Thank you very much to Patricia, Michelle and Santos. Bravoo!.

Using app

3 days

Total reviews

3

Average rating

5.0