BetterDocs FAQ Knowledge Base
Build FAQ & Documentation with AI & boost customer support
Rating
4.9
feedback
43
chart
#2,342
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
21%
-
Less than a month
37%
-
Less than a year
30%
-
More than a year
5%
Reviews Summary
The reviews for the BetterDocs Shopify App are overwhelmingly positive, with users praising the exceptional customer service and support provided by the team. Many users highlighted the quick response times and efficient problem-solving abilities of the support staff. The app itself was commended for its usefulness in creating knowledge bases and documentation for online stores. However, some users mentioned limitations in customization features and suggested the need for more flexibility in this area. Overall, BetterDocs seems to be a highly recommended app for those looking to enhance their customer support and knowledge base capabilities on Shopify.
Highlights
Review RSS Feed
All reviews
March 18, 2026
exceptional service and a great product. Looking forward to building my database and connecting with the world through betterdocs. Thanks yall!
March 2, 2026
After encountering a problem with the editor's display, I contacted support via the conversation tool. We were able to narrow down and resolve the issue in several steps. The tool that allowed support direct access to my installation was extremely helpful. This is what I call good support!
Feb. 13, 2026
I needed to set up a knowledge base or a Wiki and this app is the best one I found for my usecase. The design part of the app is a bit lacking on features, but this is very well covered by the support team. If you're having any problems just reach out to support!
Feb. 5, 2026
BetterDocs is a great app! It helped us build our health knowledge base seamlessly. Also, must say the customer support is super helpful! They respond within seconds and resolve our queries promptly.
Jan. 28, 2026
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