All reviews

Rating Breakdown

  • 5
    96% (1,074 ratings)
  • 4
    3% (36 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 94% (1,049)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 12, 2025

Having Better Reports as a Shopify App is an excellent advantage! Kritesh Madan, with whom we worked to create custom reports such as sales tax, sales accrual, bank deposits, gateway fees, product category, etc., understands our particular needs and implements solutions rapidly. Thank you so much!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

We've been so pleased with the level of personalized service from this app. they've gone above and beyond in helping us creating specific reports that work for our business. So helpful and responsive. 5 out of 5 stars for sure!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2021

Highly recommend you download this app for data exports of any kind because even if the report you want is not a template (even though they have 1000+ to choose from), it can be in 5 minutes from you asking! And the customer support (Keanna is who helped us) is amazing!!!!!! I was in a hurry to switch our data applications because the other one just wasn't cutting it or giving us what we needed (which you think would be a simple report), but they couldn't do it, and after 2 weeks of agonizing, I finally decided to search for another app that could save me tons of time. Better Reports made the report we wanted within 5 minutes of downloading the app and emailing them. FINALLY, I can just export what I need and use it. Thank you so much, Keanna and the team. We really, really appreciate it! Great work!

Using app

About 2 hours

Total reviews

38

Average rating

4.6

5 / 5 Share

July 1, 2021

Great App, And better customer service. Highly recommend this app for genterating indepth reports!!!

Using app

6 days

Total reviews

11

Average rating

4.0

5 / 5 Share

June 17, 2021

This app and its reports have very quickly assisted us in views on fulfillment, inventory and sales that took a lot of manual work, previously. The best part is how responsive the team is when we ask questions or need assistance with a report. I highly, highly recommend. We use daily.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

June 16, 2021

We've been using this app for a few years now. It's very customizable and we use it for everything from fraud review reports, late order reports, a variety of sales trackers, and ad hoc investigations when something is looking a little unusual on our end. My only complaint is that when trying to customize a report, sometimes certain attributes aren't available to select in one report, but are available in another. As I often pull up a default report first and then modify it according to my specific needs, sometimes this can be a pain. Fortunately, Better Reports support is great and they will quickly add missing attributes to reports, or create custom attributes as needed if you reach out to them. Today, they just helped us out with a custom date range filter which is super helpful. We've never not been able to successfully build a report we needed or wanted with Better Reports. Great app!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2021

Great functionality and customizability, with an extremely responsive and helpful support team, highly recommended.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2021

I have been searching for the means to create analyses that will allow for extremely precise reports to be generated, and only when specific parameters are met. This app takes the cake - their customer service was incredibly engaging, extremely helpful, and surprisingly thorough in helping me implement some of my first reports. Would highly recommend to anyone who has a need for precision breakdown of data as well as the ability to schedule out reports to multiple recipients.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 7, 2021

Best app in Shopify hands down. What sets this app apart from the rest is the level of support you get from the developers. There hasn't been one custom request that they have not been able to customize for me. If you are in need for in-depth reports or something more than the built in Shopify reports dont hesitate to get this app. THANK YOU!!

Store

Me&Ro

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 7, 2021

This application has helped me understand our customer and sales data. It allows me to project and segment customer data. Super efficient customer service as well.

Using app

8 months

Total reviews

6

Average rating

4.5

5 / 5 Share

June 4, 2021

Better Reports turns what is a good POS system from Shopify into a GREAT POS system. Without it we would not have access to the kind of detailed reports that we need to run our retail business. The support is also second to none!

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 3, 2021

The customer service for this app is outstanding and they were very helpful with every question I had and made me custom reports which I was not able to make myself! I would highly recommend this app and the customer service are very kind and overall just fantastic, they will help you with any question you have. This app also has a wide range or reports and allows you to create your own reports to suit your needs. Thank you for all your support Better Reports! :)

Using app

10 days

Total reviews

2

Average rating

4.5

5 / 5 Share

June 1, 2021

By far the best data analysis tool I have used with Shopify. What's more I am still in the trial and was given immediate support, within minutes. I asked if a custom report was possible and they answered by producing the exact report for me. Tiia was great. Thanks guys I will be subscribing

Using app

7 days

Total reviews

9

Average rating

4.6

5 / 5 Share

Sept. 11, 2025

We use this app across multiple stores, and it has proven to be an extremely flexible and reliable reporting tool. One of the key benefits for us has been the ability to sell in Yen while also displaying a secondary custom field that shows the USD cost of each item. This feature has allowed us to generate exactly the type of sales reporting we need. We've also used this reporting tool multiple times to trouble-shoot some of the integration issues we've faced between Shopify and our financial systems. Their support team is consistently responsive, knowledgeable, and easy to work with. They are always willing to help with customizations, only limited by the capabilities of Shopify itself. Overall this app has been an invaluable addition to our Shopify platform, giving us a powerful and customizable reporting solution.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2021

We used this app to dive deeply into customer repeat shopping behavior. The team was incredibly helpful and fast with their support. The reports have provided invaluable insight for decision making.

Store

Asutra

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2021

Awesome product. EVEN BETTER SERVICE. Best service I've had from a Shopify yet. Can't say enough good things - they have really smart people at the helm, not just randos they hired off the street to read a script. Thank you!!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

May 19, 2021

This app is easy to use, I love how quick the response time is when I need help creating a custom report for my business!

Using app

3 months

Total reviews

2

Average rating

4.0

5 / 5 Share

May 19, 2021

Great source for information. Customer service is extremely responsive and helpful. I had custom fields created within a couple hours after sending my requests.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 14, 2021

Helps you really harness the power of the data your store holds, a huge improvement on the standard analytics/reports from Shopify. The customer service is excellent and they helped us create a number of custom reports. Highly recommended. The only app that has ever made me want to go and review it!

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 13, 2021

Better Reports is providing our organization with significant value both in terms of analytics that go way beyond shopify's native reporting limitations and time saved by our staff who used to spend hours cobbling together KPIs and now can do it in minutes. Our business use of shopify plus is quite customized and sophisticated compared to the "out of the box" configuration and we needed a reporting app that can be similarly customized. The app support team is very accessible and willing to help customize more complex reports when needed, although the UI is fairly simple to learn for configuring our own saved reports. Overall this is a great investment offering immediate ROI by providing superior data visualization to drive strategy at a higher level, as well as enabling increased efficiencies.

Using app

2 months

Total reviews

3

Average rating

5.0