All reviews

Rating Breakdown

  • 5
    96% (1,088 ratings)
  • 4
    3% (37 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 94% (1,061)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 9, 2021

Amazing customer service!! I needed help with a custom form and not only were they super quick at getting back to me they helped immensely.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

We used this app to supplement our Basic Shopify plan and it allowed us to do all kinds of custom reporting in addition to their standard ones. The support staff has been unfailingly helpful and responsive to every question we've asked. Highly recommend! Now that we're upgrading to the standard Shopify plan we're going to see if we can get by with Shopify's own reporting but if not, we'll be back. Thanks for everything, Rishika!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

The customer service is impeccable, I needed a personalized config and Rishika made it possible within less than 24h.

Using app

About 18 hours

Total reviews

11

Average rating

4.2

5 / 5 Share

Aug. 5, 2021

The support is out of this world from Better reports, Thank you Rishika and Keanna, you are very helpful and always ready to assist.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 5, 2021

Service is outstanding. Fast and consistently, aggressively helpful. Functionality is highly customizable. Absolutely sets a new high bar for app function and customer support.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

Does exactly what it says, gives you better reports. Great app with a great support team, easy to use interface.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Very responsive and helpful support staff! Our client needed a very specialized report for their accounting team, one that wasn't an out of the box feature. Better Reports support had that custom report created working better than we had envisioned in no time at all! Highly recommended for anyone looking for more insight into their Shopify finances.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2021

Great app and even better supports! If you want to step up your data game definitely check this out.

Using app

13 days

Total reviews

36

Average rating

4.3

5 / 5 Share

July 24, 2021

Wanted to wait for a while before we rated it and so far, I feel like this app is really intuitive and it sorts out what needs to be filtered and it reports just want you need. Like the fact that they were able to help customize

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2021

Better Reports serves our complex, multi-location needs as far as Register Summaries, Daily Finance reports, complex inventory reporting, etc.. and the Support staff is top shelf when we need something explained, tweaked, or completely new!

Using app

Over 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

July 23, 2021

I love this app because it can provide everything from pre-built, ready-to-present reports or I can dig into the raw data and utilize this in other tools/templates for planning. We have been using it for almost 2 years and have continued to be excited about how easy it is to get to the data we need. Their customer service is also fantastic - quick to respond and so personable in helping you solve any issue that may arise.

Using app

Almost 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

July 13, 2021

I really like this app! Possibility to create any report you want and the customer service is great.

Using app

8 months

Total reviews

10

Average rating

3.3

5 / 5 Share

July 13, 2021

This is amazing :) Great customer feedback and super responsive. Kritesh has helped me customise the report as per our requirement quickly. Highly recommended. Thank you!

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2021

This reporting and email scheduling app is so useful in our business and the support staff are so quick and helpful. They have the fix for any custom issue

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 12, 2025

Having Better Reports as a Shopify App is an excellent advantage! Kritesh Madan, with whom we worked to create custom reports such as sales tax, sales accrual, bank deposits, gateway fees, product category, etc., understands our particular needs and implements solutions rapidly. Thank you so much!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

We've been so pleased with the level of personalized service from this app. they've gone above and beyond in helping us creating specific reports that work for our business. So helpful and responsive. 5 out of 5 stars for sure!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2021

Highly recommend you download this app for data exports of any kind because even if the report you want is not a template (even though they have 1000+ to choose from), it can be in 5 minutes from you asking! And the customer support (Keanna is who helped us) is amazing!!!!!! I was in a hurry to switch our data applications because the other one just wasn't cutting it or giving us what we needed (which you think would be a simple report), but they couldn't do it, and after 2 weeks of agonizing, I finally decided to search for another app that could save me tons of time. Better Reports made the report we wanted within 5 minutes of downloading the app and emailing them. FINALLY, I can just export what I need and use it. Thank you so much, Keanna and the team. We really, really appreciate it! Great work!

Using app

About 2 hours

Total reviews

38

Average rating

4.6

5 / 5 Share

July 1, 2021

Great App, And better customer service. Highly recommend this app for genterating indepth reports!!!

Using app

6 days

Total reviews

11

Average rating

4.0

5 / 5 Share

June 17, 2021

This app and its reports have very quickly assisted us in views on fulfillment, inventory and sales that took a lot of manual work, previously. The best part is how responsive the team is when we ask questions or need assistance with a report. I highly, highly recommend. We use daily.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

June 16, 2021

We've been using this app for a few years now. It's very customizable and we use it for everything from fraud review reports, late order reports, a variety of sales trackers, and ad hoc investigations when something is looking a little unusual on our end. My only complaint is that when trying to customize a report, sometimes certain attributes aren't available to select in one report, but are available in another. As I often pull up a default report first and then modify it according to my specific needs, sometimes this can be a pain. Fortunately, Better Reports support is great and they will quickly add missing attributes to reports, or create custom attributes as needed if you reach out to them. Today, they just helped us out with a custom date range filter which is super helpful. We've never not been able to successfully build a report we needed or wanted with Better Reports. Great app!

Using app

10 months

Total reviews

1

Average rating

5.0