All reviews

Rating Breakdown

  • 5
    96% (1,074 ratings)
  • 4
    3% (36 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 94% (1,049)
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5 / 5 Share

April 7, 2021

Always a great customer support experience from the team! Always on hand to produce customary reports! Highly recommend.

Using app

10 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 6, 2021

Great platform and amazing customer service. The help function is always replied to promptly and efficiently. Cannot recommend enough. Any form of report is possible it seems.

Store

Fiole

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 5, 2021

Love that d customer support is really efficient n productive. Bravo to the team, special shout out to Tiia!

Using app

Over 2 years

Total reviews

11

Average rating

4.8

5 / 5 Share

March 26, 2021

This app makes very detailed reports very easy. The customer support is also right on point and very responsive.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2021

Better reports support team are amazing. They are always quick to reply with amazing useful customized reports. I really appreciate their help, their reports help to solve alot of issues and keep things organized.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2021

Best customer service! Quick to respond and super accommodating with custom reports. Highly recommend.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 18, 2021

I am blown away by how good this app is. What used to take hours to mine for and report on takes mere minutes. Not to mention the supportive and helpful customer service. They are quick to answer questions and can help your reporting when you get stuck.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2021

As an experienced retailer it's been hard to find a no nonsense / intuitive app where you can manipulate data and report on all fields available in Shopify. This is a one stop shop for everything from sales / customer / inventory / margin (and more) reporting. If something isn't available they will add it. The support so far has been outstanding. The app isn't pretty, but nor is excel so I don't mind. It's also not cheap (I'm paying the full subscription) but happy to pay as it's saved so many headaches.

Using app

21 days

Total reviews

3

Average rating

4.7

5 / 5 Share

March 15, 2021

They are GREAT to work with. Always answer my questions promptly. We are new to this and I can be a little annoying.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2021

The app support is incredible! They are so quick to respond and help to get the exact custom report that I need.

Store

Rainbo

Using app

About 1 month

Total reviews

8

Average rating

4.8

5 / 5 Share

March 14, 2021

We LOVE this app!! it is sooo useful and the support is AMAZING!! Thank you for enabling us to have all the answers to our crazy hectic store and orders at our finger tips :)

Using app

About 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

March 14, 2021

Better Reports is an incredible app that has completely revolutionized the way we do reporting across our business. The app is very intuitive, and the support team is very responsive and able to assist in the creation of any custom report.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2021

This is a great app, the customer service is absolutely amazing! Anytime I need a special report, I ask for help and then they set it all up for you pretty quickly.

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

March 9, 2021

The single best app in Shopify. The power and flexiblity combined with the speed and helpfulness of the support team are exceptional. Shopify could spend hundreds of thousands of dollars building out the functionality that this app offers and wouldn't come close to it. We have the reports connected to a full Business Intelligence dashboard in Power BI that provides information and analysis to the whole business. Thanks BR team.

Store

SeaVees

Using app

6 months

Total reviews

6

Average rating

4.3

5 / 5 Share

March 9, 2021

Better Report has really improved our shop. They set-up many custom reports for us for us to help track customers buying habits. They can pretty much measure anything and once the report is built you can run it whenever you want. This is helping us to tailor offerings to certain customers. We now know if a customer purchases x then they are likely to buy y. This helps us target promotions. My recommendation would be to take advantage of the 14 day free trail. Ask the support team (they are very responsive) to make your dream report and see how you like it! Nothing but good things to say about this app and team.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2021

I had a very quick assistance which is exactly or even better that what I asked for !! Thank you so much Rishika !!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2021

I was looking for a report to give our business insight into our fulfillment performance and Better Reports' support team built out 3 custom reports for me in less than 12 hours. It gave me exactly the information I was looking for and couldn't have been easier.

Using app

About 21 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2021

Great for all reports, even PayPal transaction IDs, we are delighted. Can only recommend the app. Thanks!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 2, 2021

This is a very useful addon for analytics and reporting. We needed some more detailed custom reports and their customer service was excellent and fast. Helped us setup custom fields to pull out order receipt metadata which were not initially available.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Great customer service! Helped out with several questions I had and definitely made reporting and analysis simpler and more efficient.

Using app

8 months

Total reviews

2

Average rating

5.0