All reviews

Rating Breakdown

  • 5
    96% (1,049 ratings)
  • 4
    3% (35 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 94% (1,029)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 13, 2025

Great app, great help from support!

Store

CRDBAG

Using app

16 days

Total reviews

8

Average rating

4.5

5 / 5 Share

March 11, 2025

Wonderful Customer Service!!!!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 10, 2025

I love better reports! The custom reporting is super intuitive, and the help team has been incredibly responsive and fast in adding unique fields. Ciara has been so helpful and kind. I now use BetterReports for two of the business I manage, and I will be recommending BetterReports to anyone using Shopify as the back end.

Store

Araks

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2025

We have written Better Reports several times for help with various reports. They are fast, and right on the mark. I highly recommend them!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2025

I would absolutely recommend this app! The customer service is amazing. If you don't see the report you are looking for, reach out to them and they will either walk you through on how to generate it or they will create it for you.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2025

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible. I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless. Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more. Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

Fantastic app and support. I had a custom report I wanted to generate and I asked support. Claudia replied that she created the report for me. This report will save me about 4-5 hours of work a month. Highly recommend this app.

Using app

About 23 hours

Total reviews

3

Average rating

2.3

5 / 5 Share

Feb. 28, 2025

Very quick knowledgeable service. Ciara was able to very quickly make a report exactly how I was picturing. I highly recommend this app!

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

Great app that fills the gap where Shopify don't deliver. We use it for all the tax reports to get "Sales by shipping country".

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

Better Reports is super helpful in pulling customized reports which may be difficult to pull from just regular Shopify analytics!

Store

ESSXNYC

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

This is by far the best reporting app out there! And don’t even get me started on the customer service—Keanna is amazing. She guided me through the entire process of creating and scheduling the report, making everything so much easier. Truly outstanding service!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

useful app and great customer support

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

Amazing customer support. Fast responses and super detailed reports. This app has saved me a lot of time and effort :) Strongly reccomend

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports. Thank you! :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

The customer support on this app is the BEST. I know that I will get a quick reply with the answer I need.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

this is a game changer app for metrics and reports, and the customer service is always available to customize for you every report you need. 5deserved stars

Store

Alexoo

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2025

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Using app

About 4 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 6, 2025

Sometimes I can't find what i'm looking for. Building your own reports is possible, but not the easiest. After reading through the reviews. I read the support can create almost anything for you. And yes for sure, they did that. Awesome and very quick support!

Store

Matriks

Using app

About 1 month

Total reviews

3

Average rating

5.0